BBB Logo

Better Business Bureau ®
Start With Trust®
New Jersey

BBB Business Review

BBB Accredited Business since

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This business offers TVs, home appliance, computers and other electronics. Samsung's Consumer Electronics Division (CED) offers digital products for the home and individual use, including Flat CRT, Plasma and Rear Projection HD-ready televisions, DVD Players, Digital Audio Players, Digital Mini DV Camcorders, Home Theater Systems and Terrestrial HDTV Set-Top Boxes; Samsung's Home Appliance group also markets Microwave Ovens, Air Conditioners, full-size and compact Refrigerators, and Wine Chillers.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Samsung Electronics America Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Find a Location

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Samsung Electronics America Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1963 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1963 complaints closed with BBB in last 3 years | 723 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 50
Billing/Collection Issues 1
Delivery Issues 14
Guarantee/Warranty Issues 334
Problems with Product/Service 1564
Total Closed Complaints 1963

Additional Information

top
BBB file opened: January 16, 2003 Business started: 01/01/1938 Business started locally: 07/28/1978 Business incorporated: 07/28/1978 in NY
Type of Entity

Corporation

Business Management
Mr. Rajiv Mehta, SVP Mr. Hohyong Nam, Voice of Customer Department Lead
Contact Information
Principal: Mr. Rajiv Mehta, SVP
Principal: Mr. Hohyong Nam, Voice of Customer Department Lead
Business Category

Electronic Equipment & Supplies - Wholesale & Manufacturers Photographic Equipment & Supplies - Wholesale & Manufacturing Television Sys & Equipment - Closed Circuit Auto Dealers - New Cars Electronic Equipment & Supplies - Dealers Shavers - Electric Television & Radio Parts - Retail Computers Hardware, Software & Services Electronic Equipment & Suppliers - Service & Repair Fulfillment Services

Alternate Business Names
Samsung Camera Samsung Cyberscholar Offer Samsung Electronics Samsung Electronics America Samsung Rebate Samsung Rebate Offer
Additional Information

Samsung's Information Technology Division (ITD) headquartered in Irvine, CA markets a TFT and CRT display products, color and monochrome laser printers, fax machines and multifunction devices for professional, corporate and SOHO users. ITD also markets large-screen plasma displays designed specifically for the professional and commercial markets. Samsung Telecommunications America LLP, based in Richardson, TX offers handheld wireless phones, wireless communications infrastructure systems, network products, as well as CTI products, digital communication systems, keysets, voicemail auto attendant and enterprise-wide wireless systems. Samsung Information Systems America (SISA) offers hard disk drive technology. Headquartered in San Jose, CA

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX
X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

Thank you for your feedback!

Help us improve by taking our survey.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

Additional Phone Numbers

Find a LocationX

  Change Location
Show Only Accredited Locations