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This business offers TVs, home appliance, computers and other electronics. Samsung's Consumer Electronics Division (CED) offers digital products for the home and individual use, including Flat CRT, Plasma and Rear Projection HD-ready televisions, DVD Players, Digital Audio Players, Digital Mini DV Camcorders, Home Theater Systems and Terrestrial HDTV Set-Top Boxes; Samsung's Home Appliance group also markets Microwave Ovens, Air Conditioners, full-size and compact Refrigerators, and Wine Chillers.
A BBB Accredited Business since
BBB has determined that Samsung Electronics America Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Samsung Electronics America Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 4519 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3633|
|Total Closed Complaints||4519|
Additional Complaint Information
Consumers have reached out to BBB with reports they were having difficulties obtaining promotional items offered by Samsung during a special promotion.
On June 23, 2016, BBB contacted Samsung to address a possible pattern of complaints.
Samsung provided the information below.
“Samsung respects the important role the Better Business Bureau plays in our marketplace and we take these inquiries seriously. There was significant consumer excitement surrounding our Galaxy S7 launch offer in March of this year and we are pleased to see this strong interest and consumer engagement with our brand. In order to meet the high levels of consumer interest in the promotion, we greatly expanded the quantity of redemption gifts available, far exceeding the limits outlined in the terms & conditions. We made sure to communicate that the expanded quantities of redemption gifts would ship on delayed timelines and therefore also offered consumers an additional option allowing them to choose a samsung.com gift coupon redeemable immediately in lieu of waiting on the delayed shipment. Over the past several months, we have invested in additional staff and infrastructure to expand our customer call center support for promotions of this type and increased coverage to around the clock 24 x 7, 365 days a year. We are aware that in certain cases there was some consumer confusion and frustration with the offer, particularly with respect to whether and how consumers qualified for the online exclusive Gear S2 option at Verizon. Consumers who did not qualify for the online exclusive but otherwise qualified for the promotion were shipped a Gear VR in accordance with the offer terms & conditions. All Gear VR and Gear S2 3G redemption gifts, including the expanded quantity of gifts made available, have now shipped to consumers.”
BBB is satisfied the business has addressed the issues that created a problem and will continue to monitor any incoming complaints.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||38|
Type of Entity
Business ManagementMr. Rajiv Mehta, SVP Mr. Hohyong Nam, Voice of Customer Department Lead
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Alternate Business NamesSamsung Camera Samsung Cyberscholar Offer Samsung Electronics Samsung Electronics America Samsung Rebate Samsung Rebate Offer
Samsung's Information Technology Division (ITD) headquartered in Irvine, CA markets a TFT and CRT display products, color and monochrome laser printers, fax machines and multifunction devices for professional, corporate and SOHO users. ITD also markets large-screen plasma displays designed specifically for the professional and commercial markets. Samsung Telecommunications America LLP, based in Richardson, TX offers handheld wireless phones, wireless communications infrastructure systems, network products, as well as CTI products, digital communication systems, keysets, voicemail auto attendant and enterprise-wide wireless systems. Samsung Information Systems America (SISA) offers hard disk drive technology. Headquartered in San Jose, CA