Business ProfileforSamsung Electronics America Inc.

Samsung did it again!! My stove broke on 4/3, and when I submitted a ticket, the earliest they could come was Friday, 4/5. I then checked my breaker box and noticed the stove breaker was not on fully. I turned the breaker on, and the stove turned back on. The countertop displayed F0, so I called support, and a Samsung technician wanted to access my camera to troubleshoot the problem. They sent me a text saying, "Samsung Visual Support." He accessed my camera and asked me to turn on the stove and bake at 350 degrees. The stove did heat up, so then the technician asked me to put a pot on all the burners. When I did that, it gave an error message. The technician realized the problem was a bad circuit board on the countertop. He told me he would update the ticket for the tech that would fix the problem on 4/5.  Today, 4/5, the tech came in and said, "I do not have the part; the ticket just shows that the stove was not powering on. I will have to order the part; it should take 5 to 6 business days." He says it's not my fault. So I call Samsung and complain, and they respond that we cannot do anything about the stove until the tech responds to the report. Now my family is left without a working stove that we purchased in December. All I want is my credit back from this stove. I don't want to deal with this company any longer. No customer should have to deal with a company like Samsung.  Request# ******** Order Numeber# Serial # *********** ServiceTicket# **********