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Find a Location

JM Refinishing LLC has 1 locations, listed below.

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    Business ProfileforJM Refinishing LLC

    Bathtub Refinishing

    At-a-glance

    Customer Reviews

    1.4/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    15 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    This business offers Bathtub Refinishing, Tiles Refinishing, Counter top Refinishing, Floor Refinishing 

    Products & Services

    Bathtub Reglaze

    Business Details

    Location of This Business
    100 Larwin Rd Ste 2009, Cherry Hill, NJ 08034-1410
    BBB File Opened:
    9/18/2012
    Years in Business:
    11
    Business Started:
    3/11/2013
    Business Incorporated:
    9/1/2012
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 13VH07300400 for this business, issued by NJ Division of Consumer Affairs

    These agencies may include:

    NJ Division of Consumer Affairs

    124 Halsey Street, 7th Floor, PO Box 45027

    Newark NJ 07102

    (973) 504-6200

    https://newjersey.mylicense.com/verification/

    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Jose LaPuerta, President
    Contact Information

    Principal

    • Mr. Jose LaPuerta, President

    Customer Contact

    • Mr. Jose LaPuerta, President
    Additional Contact Information

    Fax Numbers

    • (267) 436-3445
      Primary Fax

    Phone Numbers

    Email Addresses

    Customer Complaints

    15 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/14/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    refinishing my bath tub 3 1/2 hours $350.00 gaps and ******* around the drain where tape was taken off & places that were partially caulked Section wasn't painted at all under lip on face of the tub **** areas in front and back instead of smooth all over Runs & orange peel affect, & a dirt **** where he bumped it on the way out that is now a stain on the face of the tub ,the job was done by a young man that said the tub was under warranty , The job was glazed from green to white on Oct 10th Columbus Day a Holiday. I have called them several *************** them & get no response. I just want it done right for the Cash I gave him on completion of job. I have Pics to show you! its a mess! I cant use the tub until its corrected. I am afraid of rust starting around the drain Is the whole reason I got it done in the first place. I am a 73 year old senior being taken advantage of.
    Read More

    Customer Reviews

    5 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Linda P

    1 star

    08/12/2023

    JM Refinishing came to my condo to refinish a tub in one of my bathrooms a stall shower and sink in my other bathroom. I also paid extra for the non slip in both the tub and the shower.There were tiles missing in the main bathroom that I got a quote on replacing and installing by JM and I agreed to that service.Nothing was used for more than 2 months in that bathroom with the tub and the replaced tiles.When I did use the tub it was so slippery that my 5 year old grandson nearly slipped and fell.The shower floor was the same way slippery.I bought a mat that had No suction cups to lay on the tub floor to protect my grandchildren. The mat made ****s I will admit but I'm not sure how without suction cups. I also laid the shampoo on the edge of the tub and that made a slight ****...nothing needs to be corrected and I removed that immediately after one of the technicians came in to look at my other complaints. I was told that the bath mat and the shampoo on the tub voided my warranty.The shower curtain pole is a tension rod and that went up 2 months after I had the refinishing done and it did make a slight **** in the tile but not complaining about that at all because it is stationary now so it does not matter either.I asked to please have the chips repaired in the tiles that JM installed and again, that bathroom was not used or had a shower curtain for two months after all of the work was done.I am a senior citizen and living on a very fixed income and I have paid out so much money to this company and have tried to get my complaints to *********************I feel that he needs to know and come to see my bathrooms and let me explain the slight ****s at the end of the tub(which are almost gone) and the ****s in the tub from a bath mat that had not suction cups and was put down to avoid injury to my grandchildren from slipping on the bathtub which I paid for non slip on.Same thing for the shower stall with the refinishing around the drain it's peeling.I need help.

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