ComplaintsforJM Refinishing LLC
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Complaint Details
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Initial Complaint
10/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
refinishing my bath tub 3 1/2 hours $350.00 gaps and ******* around the drain where tape was taken off & places that were partially caulked Section wasn't painted at all under lip on face of the tub **** areas in front and back instead of smooth all over Runs & orange peel affect, & a dirt **** where he bumped it on the way out that is now a stain on the face of the tub ,the job was done by a young man that said the tub was under warranty , The job was glazed from green to white on Oct 10th Columbus Day a Holiday. I have called them several *************** them & get no response. I just want it done right for the Cash I gave him on completion of job. I have Pics to show you! its a mess! I cant use the tub until its corrected. I am afraid of rust starting around the drain Is the whole reason I got it done in the first place. I am a 73 year old senior being taken advantage of.Business response
10/25/2022
We have agreed to visit, on October 27, to review the problems that the client manifests.Initial Complaint
06/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We hired this company to repair a crack in our brand new jetted tub. The tech came out to supposedly fix the repair and within days following this the crack was visible to the naked eye. We immediately reached out letting the company know that despite spending $300 the repair was not fixed. We were then told that we had to contact one specific person by the name of *****. We immediately did call asking for our appointment to be rescheduled only to be emailed back with no appointment time and some disclaimer that our tub could be fixed with an additional cost to us or they can repair it for free which would then void our warranty. Please be aware when contacting this company that after they get their money they do not respond readily to phone calls or email requests.Business response
06/27/2022
We do not refuse to go to repair. The same day you informed us of the problem, we told you that we would contact you as soon as we had an available date. Our schedule has been busy, and tomorrow there is availability to repair.Initial Complaint
11/17/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Company was hired to reglaze a tub for me. They reglazed the tub on 10/14. At the time I discussed with the technician that I wanted the anti-slip coating. The technician wrapped up and I questioned him about the anti-slip coating. He said he didn't do it, but could come back at a later date and do that. I called the company 10/20 to find out when they would come back. Since then I have called multiple times and they don't answer the phone. On Friday 11/12 they texted at 5:22PM to say they had an opening on Mon. I responded that I already had meetings scheduled Mon/Tue. Since then called multiple times where they don't answer and the phone rolls to voicemail which is not setup. Effectively the tub reglaze is useless since the tub can't be used with the slippery surface.Business response
11/19/2021
This matter is in the process of being resolved with the client. We will schedule this client based off of what his availability is and what openings we have.Customer response
11/29/2021
Complaint: 16155086
I am rejecting this response because:
1) Since this response the company has not reached out to schedule anything (response was 11/19 today is 11/29)2) In the response the company indicates scheduling will be done based on my and their availability. They have had over a month to come up with availability, they need to prioritize this, not use the excuse of they don't have availability.
Regards,
************************************Business response
12/02/2021
We have a new person in charge of repairs that will gladly assist **************************** to resolve this matter. We ask that he please keep an eye on his email.Initial Complaint
11/07/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
In May of 2021, J&M Refinishing was hired to repair a smaller-than-a-quarter sized chip in a brand new tub. They decided to recoat the whole tub, then informed us of an extra charge (job already at an exorbitant cost, total $450) to add a non-slip finish as the new tub's perfectly good original finish was covered with theirs. Their no slip remedy is a rough sand spread in the bottom and paint over it. The result is so uncomfortable, you can barely stand. Two spots sting so badly if you step on them, you jump. You certainly cannot sit in it to bathe. They've ruined a new tub, and have mostly ignored (two rare disinterested responses came with no follow through) to several requests (over several months) to discuss remedy options. Given this attitude, we cannot trust J&M to remedy this without further damage. We must find another professional to help. A refund is appropriate so we may begin again.Business response
12/02/2021
We are in the process of handling this issue. We are waiting for the client to email us.Customer response
12/03/2021
Complaint: 16012332
I am rejecting this response because:
The company is NOT handling the issue. They are not waiting for a response. We have requested several times to converse about the problem. Most of the time, they do not respond. They offered an unacceptable solution to schedule a laborer to sand it, at their convenience, and one who is unable to discuss the problem with us. We are trying to discuss the problem to see what options are available. Sanding? Painting? Will that harm the sealant or cause cracking? Our fear, given the water involved, is what if it causes leaks, rust, etc? It could be worse. We've begged for a simple conversation for months.
Please advise.
Regards,
M ******Business response
12/03/2021
We called to explain the process, which the call was not answered. We have already emailed them 2 different ways this issue can be fixed and what the issue was. We have been in this business for almost 15 years, we have experience in these types of situations which we are more than happy to resolve.Customer response
12/29/2021
Complaint: 16012332
I am rejecting this response because:Thank you kindly for your response! How do I reopen the case? There were NO unanswered calls; NO unanswered emails between the company and myself. Please, I appreciate your guidance as I really need to get this resolved.
Regards,
M ******Initial Complaint
07/23/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
needs to live up to warranty has not called since it was reported two months ago. refuses to repaint bathtub now calls go to voicemail , and voicemail said's it is full can not eave message this guy is a *****.Business response
10/15/2021
Good Afternoon,
We have ********************* scheduled for a Repair which will include a strip and a new refinish for his tub. His repair is set for Wednesday, October 20th between ****am. There was miscommunication but all is resolved.
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Customer Complaints Summary
15 total complaints in the last 3 years.
2 complaints closed in the last 12 months.