Business ProfileforSuburban Propane, L.P.

A month ago, a technician was sent out to repair the fuel gage. The technician did not fully repair the problem and because of that the tank went to 0 gallons without warning on 3/27/2024. Since the gage wasn't reading correctly, this came as a shock. I was told by Samantha that after the necessary repairs were made that I would not be charged anything. After the discussion was had, and they put 200 gallons of propane in the tank, and I was charged $1176.95. I brought this to their attention on 3/28/2024, and was informed that a manager would contact me. After waiting 3 business days for a return call, I contacted them again. I was informed that instead of honoring the original statement, they had dropped the price to $813.15. This resolution was done without them communicating with me. I am disappointed in their lack of communication, and disregard of costumer service. This is not the first time that something like this has happened. They once filled the propane tank without permission and proceeded to charge us the full amount. I, again, was informed that a manager would contact me. I attempted to speak with a manager for 3 days before a resolution was found.