Business ProfileforTravelex Insurance Services, Inc.

I would not recommend Travelex for trip insurance. Our family was caught in the Delta outage, stranded for days and completely missed our family vacation. We submitted our claim the day Delta cancelled our flights and were unable to even get us home. We have been pushed back, now up to ten weeks on what should be a three week decision time, and repeatedly blown off when calling to check status. In addition, I requested a call back from a manager for “real” honest answers, was told we would receive a call and never did. Just told to wait three weeks. When I followed up after the second three week period, we were yelled at, literally yelled at, and told we were 140 in their queue, and it would be another four weeks. Unreal and disappointing.

Thank you for posting your concerns on the Better Business Bureau review site for Travelex Insurance Services, Inc. (“Travelex Insurance”); your experience is very important to us. Berkshire Hathaway Specialty Insurance Company (“BHSIC”) is the underwriter and claim administrator for the policy you purchased. Travelex Insurance does not make claim determinations. We have contacted BHSIC on your behalf and have been advised, after a thorough review of your claim, that the original air itinerary being requested on August 13th, 2024, was in error and did unfortunately delay the processing of your claim. BHSIC apologizes for their error and promptly authorized payment for the claim, up to the policy maximum limits. During the review, BHSIC also listened to each call and found there was no yelling, on either side, however they can understand your frustration with the claim handling, and they will be coaching the claim representative on this interaction. It is important to remember that insurance is highly regulated, and all claims are determined based on the required documentation submitted and the policy details for the policy you purchased. For claim questions or concerns, please contact BHSIC at 855.205.6054 option 2, Monday - Friday: 7:00 am-7:00pm CT, or by email at [email protected]. Kind Regards, Travelex Insurance Services, Inc.