Business ProfileforCapehart Family Dentistry

I became aware that an account for my minor child was turned over to collections in my husband's name and called the office to discuss. Although I had signed the consent for treatment and specifically listed myself as the guarantor for the account, I had never received a bill. Somehow, my husband's information was placed in the acct. i called the office approximately 6 weeks ago and spoke with Jaci and she acknowledged that it was an error. She took my credit card payment for the balance in full and then said she would call the collection agency and report the error and the payment in full the following day and then call me. I never heard back and assumed it was taken care of until it again was reported to my husband's credit bureau this week. I called the collection agency and initially they couldn't find the account and then said they were not notified of a payment, so I then called and left two messages with no returned call from Capehart Dental. In calling the collection agency again, they said Jaci from the dental office just called today to report that the debt had been "settled" (not correct) with no mention of the error. In reaching Jaci later in the day, she said they are "short staffed" and "have people out sick", that they are behind in payment posting and that the payment made over a month ago had not been posted or reported to the agency but that it's "now been taken care of." This still remains an issue and the collection agency agrees that this was still not reported correctly and will continue to impact the credit report.