Purchased a used ****** with issues that were advertised as working, but are not. Additional issues with vehicle that need repair
Purchased a ****** on *********, after business hours. Gretna would not deal on the purchase price, but did agree to offer $****** additional for our trade and waive the $****** documentation fee, yet with the trade in and the cash paid, we were still above the listed price on the car. During the test drive, we were unable to start the car, the ignition was sticking. The sales person started the car for us. We were allowed to drive the car about a block and then asked to return to the dealer to complete the paperwork. During the test drive, the tire sensor was illuminated. When asked if someone could look at the tires, we were informed the mechanics had gone home. We also mentioned the need for new tires. Gretna advised us to contact them on ********* and they would give us tires at cost for them. After the papers were signed, we left the dealership. My husband was given one key, with a broken remote that was not working for keyless entry. He too was unable to start the car without making numerous attempts. The ignition in the car needs replaced. We fixed the remote with a new battery and superglue. The car was released to us with less than a quarter of a tank of gas. We ended up purchasing tires at our own expense. At the time the tires were mounted, we were informed that 3 of the 4 tire sensors were bad. We were also informed that the brakes on the car were in need of being replaced. The coolant and brake fluid levels were both low. The ADVERTISED heated seat and heated steering wheel do not work. The speakers in the car for the sound system are blown. When you turn up the stereo, it results in a crackling sound. There is a loud thump when accelerating from a stop and a shaking when stopping the car. I contacted Gretna who asked that I take the car to their mechanic. I scheduled an appointment with them on Monday, *********. Driving 45 minutes from my home, I dropped the car off at 8:00 AM, and then had to borrow a car for the day. The mechanic never contacted me to discuss the evaluation. I contacted them at 12:30, asking the progress. I was told they were contacting Gretna and that was all the information I was given. Again I called at 3:00 and was informed they would call me back. At 3:40 I contacted them again and they told me the car would be done at 5:00pm. Driving 45 minutes with another person to pick up my car, I was informed that only the sensors were fixed. I was given estimates on my heated seat, not steering wheel and an estimate for brakes and rotors for the rear of my car. The mechanic told me that there were issues with the car, but Gretna would only approve the payment for sensors. We have driven the car less than 100 miles and have found these issues. Who knows how many more will be found and refused to be rectified by Gretna.
I would like for Gretna to replace the ignition, brakes and heated seat and steering wheel. I understand that buying a used car is a risk, however, you do not allow someone to drive away with unsafe brakes. Additionally, do you advertise heated seats and steering, knowing that they do not work??!!! I would not recommend Gretna to any other person looking for a used car. I will also continue my complaint with other agencies.
My name is ****** ******* I'm the GM for Gretna Auto. In regards to the consumers complaint I looked up all their paperwork on this deal. We have a delivery confirmation and there is nothing on the we owe from the customer and they signed off. Also the consumer was offered extended service and they also declined that. In good faith I did pay to have the sensors repaired. A lot of time those sensors break when you put new tires on a vehicle. If needed I have all the paperwork and signatures if they are needed for you.
Consumer Response /* (***0, 7, 2016/05/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They knew the sensors were bad as it was mentioned when the deal was in progress. Additionally the lift gate broke the day after the original complaint was filed.'Quotes to repair are between $*** and $***. Nothing else has been addressed. No additional money should be owed as we overpaid the sticker price. I feel we were totally ripped off and given a "lemon" of a deal with everything that was in need of repair that was and has not been acknowledged at the time of sale. Gretna was not honest with advertising.