Business ProfileforAnderson Ford Lincoln

I live in **. My parents were in *******. There was an ******** at Anderson Ford I wanted my parents to see and I intended to purchase. The price was $******. My parents got there May 5 and did a test drive. All the paperwork was complete May 6 and my parents left after lunchtime. The intent was to drive to my sister's in ** and then to ** where they live. I would meet them a few days later once my children were done with finals to take possession of the car. My parents got to my sister's on sat evening and right away noticed that the driver side windshield trim piece blew off. My dad said the only time anything seemed off was ****** **** so he thinks it blew off then. Monday May 8 I immediately contacted Carlos and sent a picture. He apologized and said he'd get with their body shop. I took possession from my parents on May 11 and was home May 12. When we got home the passenger piece was now half off. I immediately texted Carlos again with another picture. May 16 I got an estimate for repair, that i was told to get with the implication they would pay for it and sent it to Carlos. He said he'd get with his manager, Isiah, tomorrow to see what the options were. Friday May 19 Carlos said manager was looking at it. May 22 I texted Carlos for an update since communication is weak from them. The text I got back saying they weren't going to do anything, it's as is and claimed nothing was wrong during the inspection. I called and Carlos blamed manager saying he's only the middle man. I asked to speak to manager. Isiah said my dad must've hit a bird or went through a car wash. None of that happened. Instead of saying sorry as is, they strung me along for two weeks before saying too bad. I asked why I was told to get an estimate and was told they were guiding me because it needed to get it fixed "Right!". They accused my dad of doing something to the car just driving on the highway and I must've broken the other one.