At-a-glance
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Overview
Products & Services
Business Details
- Location of This Business
- Clarksville, TN 37040-0032
- BBB File Opened:
- 11/19/2009
- Years in Business:
- 15
- Business Started:
- 9/28/2009
- Business Incorporated:
- 9/29/2009
- Accredited Since:
- 2/11/2011
- Type of Entity:
- Corporation
- Business Management
- Ms. Emma Freeman, President
- Contact Information
Principal
- Ms. Emma Freeman, President
Customer Contact
- Ms. Emma Freeman, President
- Additional Contact Information
Fax Numbers
- (931) 920-0124Primary Fax
Email Addresses
- Primary
- (931) 920-0124
Customer Complaints
3 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
01/16/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Customer Reviews
6 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Cory D
03/18/2022
Military R & R Solutions, Inc. Response
03/24/2022
When you visited our store I had provided an itemized list of all payments made since 2018 and while you were reviewing, our CEO dropped by after spending most of the previous evening at the emergency room with one of our employees who fell and broke his hip. I am certain this affected what you stated; "His physical appearance was very unkept and he came across as very unprofessional"
I had stepped away to help another customer and was not present during your conversation with our CEO and therefore cannot comment on his remarks. I do know he has been hearing about the frustration all of us had endured trying desperately to make this vacation happen and the loss we incurred from your multiple cabin group vacation plan. When I returned from having the refund check issued and you had explained the details to him concerning ******** requiring 5 years and older to be fully vaccinated. He did not know that you had children less than 5 years of age and ******** cruise lines would allow them to cruise but they would not be able to participate in many of the onboard activities including Camp ********. When I returned, he told me he understood your issue with the children and he apologized. With all due respect, my staff and I, along with our booking agent spent several years and many hours beginning 2018 planning your vacation. This was not easy because the owner of the vacation was adding people, which changed the booking and the cost. After we scheduled your cruise, the pandemic hit and ******** canceled all cruises to include your group. When it was time to rebook, all of you were willing to be fully vaccinated except for the children because at the time, ********'s vaccine requirement was age 16 years and older. Soon after, the vaccination age was lowered to 12 years and older, and then again, it was lowered to 5 years and older be fully vaccinated. ******** allowed a small window of time that ended Feb 2022, to allow those who did not want to follow their Covid19 Vaccine requirements to cancel their cruise contract and release our customers from the said contract with no penalty. It took several weeks to recover and reconcile all payments made by different parties in your group. I estimate it cost us at least $1,200.00 to pay the staff to accurately reconcile and refund every penny from anyone in your group that made payments. It was a difficult amount of work and we are all saddened this awful pandemic has caused such an adverse effect on the travel business worldwide.
I hope you understand and will not hold hard feelings against us since we made sure you did not lose financially on a worldwide pandemic that was beyond our control or yours.
Sincerely, Bruce S****, President.
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