Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Frost-Arnett Company has 6 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Frost-Arnett Company

              2105 Elm Hill Pike STE 200 Nashville, TN 37210-3979

              BBB Accredited Business

            • Frost-Arnett Company

              2105 Elm Hill Pk. Nashville, TN 37210

              BBB Accredited Business

            • Frost-Arnett Company

              1100 Circle 75 Pkwy SE Atlanta, GA 30339-3064

            • Frost-Arnett Company

              The Collection Company Nashville, TN 37219-8988

              BBB Accredited Business

            • Frost-Arnett Company

              1420 W. Mockingbird Ln., #420 Dallas, TX 75247

            Business ProfileFrost-Arnett Company

            Collections Agencies
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            Additional Info:
            Frost - Arnett Company was a 2016 finalist of the Better Business Bureau's Torch Award for Marketplace Ethics for the large business employer category. Torch Awards are given by the Better Business Bureau to recognize businesses and executives exhibiting integrity in the marketplace and exemplary dedication to advancing trust between businesses and consumers.
            See all additional business information

            Contact Information

            2105 Elm Hill Pike STE 200

            Nashville, TN 37210-3979

            Get Directions
            Visit Website
            Email this Business
            (855) 287-7043

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1/5

            Average of 21 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            67 complaints closed in last 3 years

            21 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 10/1/1961

            Years in Business: 131

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This company offers delinquent and non-delinquent accounts receivable management.

            Products & Services

            This company offers delinquent and non-delinquent accounts receivable management.

            Business Details

            This is a multi-location business.

            Find a Location

            Frost-Arnett Company has 6 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Frost-Arnett Company

                2105 Elm Hill Pike STE 200 Nashville, TN 37210-3979

                BBB Accredited Business

              • Frost-Arnett Company

                2105 Elm Hill Pk. Nashville, TN 37210

                BBB Accredited Business

              • Frost-Arnett Company

                1100 Circle 75 Pkwy SE Atlanta, GA 30339-3064

              • Frost-Arnett Company

                The Collection Company Nashville, TN 37219-8988

                BBB Accredited Business

              • Frost-Arnett Company

                1420 W. Mockingbird Ln., #420 Dallas, TX 75247

              Headquarters
              2105 Elm Hill Pike STE 200, Nashville, TN 37210-3979
              Email this Business
              BBB File Opened:
              9/1/1961
              Years in Business:
              131
              Business Started:
              1/1/1893
              Business Incorporated:
              9/22/1980
              Accredited Since:
              10/1/1961
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • Nashville Adjustment Bureau
              • F. A. Management Company
              Business Management
              • Mr. Paul Sachtleben, President
              • Mr. Jason Meyer, CEO
              • Mr. Mark Wright, Manager of Quality Assurance
              • Ms. Sydney Heacox, Compliance Manager
              Contact Information

              Principal

              • Mr. Jason Meyer, CEO

              Customer Contact

              • Mr. Paul Sachtleben, President
              • Mr. Jason Meyer, CEO
              • Mr. Mark Wright, Manager of Quality Assurance
              • Ms. Sydney Heacox, Compliance Manager
              Additional Contact Information

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Understand consumer rights when it comes to debt collection

              Customer Complaints

              67 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              01/30/2024

              Complaint Type:
              Billing Issues
              Status:
              Answered
              Hello, please accept this notice that your company FROST-ARNETT COMPANY in violation of 15 U.S.C 1681b(f) Permissible purpose. I didnt do business with your company, never even heard of your company nor gave your company permission to view my credit report. I wish to settle this matter quickly and amicably. I am requesting $1,500. To remain in good faith, I am providing you with 30 days to remedy this situation, Should I not hear from you that will result in a filing of this case in federal court. Should you wish to discuss this matter in greater detail, I can be contacted via email at ********************** Phone number **************
              Read More
              Read 66 More Complaints

              Customer Reviews

              21 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Terry T

              04/22/2024

              I took care of a collection that should not have happened in the first place, and then they never made the payment to the original debtor. What a poorly run business!

              Frost-Arnett Company Response

              04/23/2024

              ***** ****, thank you for contacting Frost-Arnett Company to allow us the opportunity to address your concerns. We did in fact receive payment in full of your accounts on February 14, 2014. The funds were sent to the original creditor on their February remittance statement. If you have further questions, you may contact the original creditor directly.
              Read 20 More Customer Reviews

              Local BBB

              BBB of Middle Tennessee

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.