BBB Business Review

What is a BBB Business Review?

BBB Accredited Business since 04/30/2009

Safe Step Walk-In Tub Co. (Headquarters)

Phone: (615) 391-0001Fax: (615) 523-1627View Additional Phone Numbers402 Bna Dr STE 350, NashvilleTN 37217-2518 Send email to Safe Step Walk-In Tub Co.View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since 04/30/2009

BBB has determined that Safe Step Walk-In Tub Co. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Safe Step Walk-In Tub Co.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 23 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

23 complaints closed with BBB in last 3 years | 10 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues6
Guarantee / Warranty Issues1
Problems with Product / Service16
Billing / Collection Issues0
Delivery Issues0
Total Closed Complaints 23

Additional Complaint Information

This company encourages consumers to contact Sheema Steele at 615-391-0001 ext. 120 or 615-690-6635, and via email would be specialservices@safesteptubco.com. Please allow her 48 to 72 hours (excluding weekends and holidays) to address any concerns prior to filing a complaint with BBB.

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Safe Step Walk-In Tub Co.

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Additional Information

top
BBB file opened: 06/18/2008Business started: 05/01/2008
Type of Entity

Corporation

Incorporated: May 2008, TN

Contact Information
Principal: Mr. Mike Duffer (President & Owner)Mrs. Andrea Allender (Director of Marketing)Ms. Emily DePriest (Controller)Mr. Stuart Hall (Chief Financial Officer)Ms. Sheema Steele
Business Category

Baths, Bathroom Accessories, Baths - Equipment & Supplies, Manufacturers & Producers, Health & Medical - General, Disability Access Equipment, Spas & Hot Tubs - Dealers, Massage Therapeutic, Whirlpool Bath Equipment & Supplies

Products & Services

This company offers the sale, service and installation of walk-in bath tubs. This company also offers spas & hot tubs, therapeutic massage spas and whirlpool bath equipment & supplies.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.