Business ProfileforFrancis Animal and Pest Control, LLC

We hired Francis pest control a few years ago to keep mice out of our house. We were happy with their service at first, but then after a year of not hearing from them or seeing anyone come to our house, we got a $500 service ****. When I called about it, we were told that the service guy had come out the whole time during the pandemic. We were all at home 100% of the time because of my husbands health conditions. We ordered groceries and products from amazon. We were literally always home. We did not have anyone in our house the entire year and our backyard is fenced. So, even if he did come out and we missed it, he was not able to do the job we were billed for without having access to inside or the back yard. The owner of the company told us he was busy and gave us a number of someone in ********** to call. That person said nothing other than his vehicle was at our house on the billed dates. In addition to this, we had another tech person from the company call and say that our old tech person got fired for going to people's houses and not doing the job. When we asked **** the owner about it, he told us that was not correct. My husband who has a brain injury paid the **** because he did not understand the situation.