Sign up for our monthly consumer newsletter!

BBB Business Review

Is this your Business?

BBB Accredited Business since 06/22/1990

TruGreen

Find a Location

Phone: (651) 407-3400Fax: (651) 407-64564240 Centerville Rd, Vadnais HeightsMN 55127-7813 Send email to TruGreen

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since 06/22/1990

BBB has determined that TruGreen meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised TruGreen's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 11 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

11 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Billing / Collection Issues1
Problems with Product / Service9
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 11

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on TruGreen

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Additional Information

top
BBB file opened: 08/23/1989Business started: 01/01/1969
Type of Entity

Limited Partnership

Business Management
Jesse Hermann (GM Rochester)
Contact Information
Principal: Kelly Carlson (General Manager)Customer Contact: Shalenia Williams (Customer Care)
Business Category

Lawn Maintenance

Products & Services

According to the information provided by TruGreen, this company offers residential and commercial lawn/tree shrub maintenance programs.Programs include fertilization and weed control along with controlling insects and disease on landscape plantings. Other services include core-aeration and seeding along with pruning trees and shrubs.

BBB Program Participation
This company has agreed to use special procedures including arbitration, if necessary, to resolve disputes through their participation in the following programs: BBB Identification, BBBOnLine.

If you choose to do business with TruGreen, please let them know that you contacted BBB for a Business Review.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.