At-a-glance
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Overview
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- PO Box 1149, Prior Lake, MN 55372
- BBB File Opened:
- 1/3/2007
- Years in Business:
- 43
- Business Started:
- 9/18/1981
- Business Started Locally:
- 9/18/1981
- Accredited Since:
- 7/24/2019
- Type of Entity:
- Corporation
- Business Management
- Larry Thompson, Owner
- Michael Thompson, Co-Owner
- Contact Information
Principal
- Larry Thompson, Owner
Customer Contact
- Larry Thompson, Owner
- Michael Thompson, Co-Owner
- Additional Contact Information
Email Addresses
- Sales
- Technical Support
Customer Complaints
0 Customer Complaints
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2 Customer Reviews
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Most Recent Customer Review
Vicki R.
07/28/2024
Quality Systems AC & Refrigeration, Inc Response
07/29/2024
We had nothing to do with the existing air conditioning system, other than this note from the furnace replacement quote
Connect to existing air conditioner, coil, electrical, gas, condensate, venting, return air, supply duct, thermostat, filter assembly.
The existing air conditioner was left in place
****** told the customer that if she wanted, we could stop by in the spring and check the system operation
She was never told that that she could not use her air conditioner
She called the office phone number on 05/14/2024
We visited about her schedule and tentatively set up a service call that worked in both of our schedules for 05/24/2024
As I always do, I told her that if a problem arose before then to call and we would come sooner
Tue 5/21/24 10:11am I created the service ticket for the Friday 05/24
I intended to create the service ticket without an arrival time, as I told her that I would call her when I was coming her way
Our software system sent out a noticeTue 5/21/24 10:11am of a, " Job scheduled for Fri, May 24 between 12:00am-1:00am "
I was unaware of this notice until the customer mentioned it on Friday 05/24
She had 3 days to contact us about the time confusion
On Friday 05/24, the day of scheduled service, I had an emergency medical procedure and told her that I had to reschedule
I contacted her as soon as I left the medical facility
It was not in either of our best interests to have me come out in pain, on pain medications and ****** bandages
We visited that she could run her ac and that I would come the following week and check the airflow of the furnace
We talked for 5 minutes 43 seconds
She called the following Wednesday 05/29 11:37 am and stated that she felt it was not necessary for me to come out as the home was cooling
She left a voicemail on Saturday 06/01/2024 12:02 pm that she had an ac issue
I reached out to her when I returned to work after the weekend by text to ask if she still needed service
She replied Too late. You are fired
I have heard nothing from her until she contacted the BBB
It appears that her ac problem was not related to the new furnace
Her comment "I was without AC for a week in 85+ degrees and humidity" is untrue
I will leave the personal attacks to her to dish out, I don't care to act like that
****** and ******* are my sons
I am at retirement age, 50 years of hvac
We made family / business decisions as to the future of the business and the family members
Service Area, Type Of Work, etc.
Both have left the company, Both are flourishing, ******* in HVAC & ****** in Auto Service
Her comments on the dynamic of my relationship with my sons is completely wrong
Our family has been in the hvac business since the end of WWll
My father and uncles learned the trade when they were Navy Seabee's in the war
We are proud of hvac history,
Quality Systems Heating & Cooling is still a active business
Larry
Customer Response
08/03/2024
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