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Find a Location

LUMA Luxury Matchmaking has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • LUMA Luxury Matchmaking

      150 S 5th St Ste 1320 Minneapolis, MN 55402-4135

      BBB Accredited Business
    • LUMA Luxury Matchmaking

      Adress is on file with BBB Bloomington, MN 55435

      BBB Accredited Business

    Business ProfileforLUMA Luxury Matchmaking

    Dating Services
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.58/5stars

    Average of 178 Customer Reviews

    Customer Complaints

    8 complaints closed in last 3 years

    4 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/19/2012

    Years in Business: 14

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    LUMA offers dating services

    Products & Services

    According to information provided by Cupid's Cronies, their approach encompasses two main factors:
    *Anyone can join - free. This allows the Matchmakers a limitless network of potential matches to hand select for clients.
    *They work extensively with clients; coaching and grooming for their match.

    Business Details

    This is a multi-location business.

    Find a Location

    LUMA Luxury Matchmaking has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • LUMA Luxury Matchmaking

        150 S 5th St Ste 1320 Minneapolis, MN 55402-4135

        BBB Accredited Business
      • LUMA Luxury Matchmaking

        Adress is on file with BBB Bloomington, MN 55435

        BBB Accredited Business
      Location of This Business
      150 S 5th St Ste 1320, Minneapolis, MN 55402-4135
      BBB File Opened:
      2/13/2012
      Years in Business:
      14
      Business Started:
      2/14/2010
      Business Started Locally:
      2/14/2010
      Business Incorporated:
      3/7/2012
      Accredited Since:
      9/19/2012
      Type of Entity:
      Limited Liability Company (LLC)
      Business Management
      • April Davis, Owner/Manager
      Contact Information

      Principal

      • April Davis, Owner/Manager

      Customer Contact

      • April Davis, Owner/Manager
      Additional Contact Information

      Email Addresses

      Industry Tip

      BBB Tip: Choosing a dating service

      Customer Complaints

      8 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/18/2024

      Complaint Type:
      Order Issues
      Status:
      Answered
      paid $10,000 for this "legal fraud". signed up july / august 2023. was passed like a hot potato from one to another matchmaker. Promised minimum of 3 or 6 suitable matches. finely 2 months later I get a matchmaker. according to the matchmaker, I had a total of 6 matches. Per contract they must be suitable compatible matches... one must have been a ghost, as I can't remember ever meeting the last one she claims. One was over zoom and the call kept freezing along with our moronic faces each time the connection failed. One guy was unrecognizable, the complete opposite of its photo and profile description. Significantly shorter skinny and older. another "match" was with someone who within the first minutes said he doesn't want to date single mother with kids, like myself. Two other matches i agree were a good shot. Upon research, turns out this company is owned by an attorney Who drafted a perfect iron clad contract completely biased to protect the company against any complaints... matchmakers in this industry are known to make about $100 per match, not per hour as ****** seems to describe, the faster and more they match, the better. although NY seems to have a law that protects matchmaking agency clients who feel frauded myself, sadly I'm not in **. The matchmaking business is turning into a fast way to make big bucks at the cost of trusting clients. Matchmaking companies claim to have thousands of people on their database which is basically anyone under the sun who has a heartbeat. of course some people get matched upon some quick coincidental effortless matching, yet, no real effort seems to be done in most of these companies and "professionals". No outreach, very little colaboration between agencies as LUma and others prefer to keep all their money to match "in house". the best part, they can claim anything they want as it is impossible to prove if they are right, or wrong.
      Read More

      Customer Reviews

      178 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Ankita J

      5 stars

      05/08/2024

      Cecilia and Luna team have been great to work with. So far I've had a good experience with them. I am excited to continue working with them as they are great partners.

      Local BBB

      BBB of Minnesota and North Dakota

      BBB Reports On

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