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Minnesota and North Dakota
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BBB Business Review

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BBB Accredited Business since 08/17/2011

Direct to Consumer

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(800) 634-2563View Additional Phone Numbers8245 N Union Blvd, Colorado SpringsCO 80920-4456 Send email to Direct to ConsumerView Additional Web Addresses

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BBB Accreditation

A BBB Accredited Business since 08/17/2011

BBB has determined that Direct to Consumer meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Direct to Consumer's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 317 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

317 complaints closed with BBB in last 3 years | 135 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues76
Billing / Collection Issues110
Delivery Issues56
Guarantee / Warranty Issues1
Problems with Product / Service74
Total Closed Complaints 317

Customer Reviews Summary Read customer reviews

27 Customer Reviews on Direct to Consumer

Customer Experience Total Customer Reviews
Positive Experience 8
Neutral Experience 4
Negative Experience 15
Total Customer Reviews 27

Additional Information

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BBB file opened: 07/28/2011Business started: 01/01/1986
Contact Information
Principal: Jo Anne Bailey Customer Contact: Norma Hernandez Cami Benge
Business Category

Checks - Printing

Products & Services

According to the information supplied by the company, Direct to Consumer offers checks, address labels, checkbook covers, check-related accessories and business checks.

Alternate Business Names
Artistic Checks, Check Gallery, Check Crafters, Checks.com, Life Checks, Message!Products, Designer Checks, 4checks, Identity Check Printers, Checks Unlimited, The Styles Check Company, Wishing Tree Designs, Custom Direct
BBB Program Participation
This company has agreed to use special procedures including arbitration, if necessary, to resolve disputes through their participation in the following programs: BBB Identification, BBBOnLine.
Industry Tips
BBB WARNS CONSUMERS ABOUT FAKE CHECK SCHEMES
Understanding Check 21

If you choose to do business with Direct to Consumer, please let them know that you contacted BBB for a Business Review.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.