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Find a Location

JR's Auto Sales has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • JR's Auto Sales

      3279 Summer Ave Memphis, TN 38112-2443

      BBB Accredited Business
    • JR's Auto Sales

      6821 Estridge CV Memphis, TN 38120

      BBB Accredited Business

    Business ProfileforJR's Auto Sales

    Used Car Dealers
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/1/2008

    Years in Business: 36

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    This company offers used auto sales & tax return preparation.

    Business Details

    This is a multi-location business.

    Find a Location

    JR's Auto Sales has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • JR's Auto Sales

        3279 Summer Ave Memphis, TN 38112-2443

        BBB Accredited Business
      • JR's Auto Sales

        6821 Estridge CV Memphis, TN 38120

        BBB Accredited Business
      Location of This Business
      3279 Summer Ave, Memphis, TN 38112-2443
      BBB File Opened:
      2/11/1993
      Years in Business:
      36
      Business Started:
      4/2/1988
      Date of New Ownership:
      3/1/2023
      Accredited Since:
      3/1/2008
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Number of Employees:
      4
      Alternate Business Name
      • J.R.'s Auto Shop
      • JR's Auto Shop
      Hours of Operation

      Primary

      M:
      8:00 AM - 5:00 PM
      T:
      8:00 AM - 5:00 PM
      W:
      8:00 AM - 5:00 PM
      Th:
      8:00 AM - 5:00 PM
      F:
      8:00 AM - 5:00 PM
      Sa:
      9:00 AM - 3:00 AM
      Su:
      Closed
      Business Management
      • Mr. Prentis Erikson, Owner
      Contact Information

      Customer Contact

      • Mr. Robert Marbry, Sales Manager
      • Mr. Prentis Erikson, Owner
      Additional Contact Information

      Fax Numbers

      • (901) 458-9792
        Primary Fax

      Email Addresses

      Industry Tip

      BBB Tip: Buying a used car

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      MiCoya T

      1 star

      12/06/2023

      The employee **** was VERY rude to me . i finance a vehicle here, i purchased the vehicle Nov.25th Dec.1st my car started overheating so i bought it back and was told it would be done getting repaired that day or the next morning ! i went the next day to find out my car still wasnt done and that was my only way to work and school ! when i purchased the car **** lied to me about how many owners the car had and never showed me the car fax ! i stated this is the reason you didnt show me the carfax he stated you buying the car you shouldve reminded me, i hope the d*** part dont come in and ill make sure the **** car dont get fixed. When i asked him to repeat what he had just said to me he stated and ill say it again you can get the f*** out of here and dont have no car. All i could do was stand there because i was so shocked an employee spoke to me this way! i know for a fact im not the first customer that have went through this because of the reviews on their website. The owner was no help, all he did was give me his card and **** was laughing the entire time me and the owner was speaking. Im highly upset i purchased from this place and would not recommend it to anyone.

      JR's Auto Sales Response

      12/08/2023

      When you brought your car in on December 4, 2023. The owner told you "We would take care of it hopefully we'd be able to get it done today."Our sincere apologies for any inconvenience caused during the resolution process. We promptly ordered the necessary part on December 4th, and the unforeseen delay in acquiring it from the dealership was beyond our control. We regret any miscommunication regarding the expected timeframe for the repair.

      We acknowledge the unfortunate incident with our team member,****, and extend our apologies for any rudeness encountered during your visit.  You discussed your concerns with the owner along with your mother, you were also given a copy of the Car Fax along with the owner's card with is cell phone number just in case you had any other questions or concerns. Appropriate measures were taken to address and prevent such occurrences in the future.

      In an effort to assist you during this period, we provided financial support for your transportation, especially for work and school commitments. Although our vehicles are sold AS IS all repairs were goodwill repairs at no cost to you. We value your business. If there are any further concerns or if you require additional assistance, please don't hesitate to contact us directly.

      Local BBB

      BBB of the Mid-South

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