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          Find a Location

          B C A A has 25 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • B C A A

              4567 Canada Way Burnaby, BC V5G 4T1

              BBB Accredited Business

            • B C A A

              2347 W 41 Ave Vancouver, BC V6M 2A3

              BBB Accredited Business

            • B C A A

              18 1470 Harvey Ave Kelowna, BC V1Y 9K8

              BBB Accredited Business

            • B C A A

              D1 15251 101 Ave Surrey, BC V3R 9V8

              BBB Accredited Business

            • B C A A

              10 20190 Langley Bypass Langley, BC V3A 9J9

              BBB Accredited Business

            Business ProfileB C A A

            Insurance Services Office
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            4567 Canada Way

            Burnaby, BC V5G 4T1

            Visit Website
            Email this Business
            (604) 268-5500

            Business hours

            8:00 AM - 6:00 PM
            Business Hours
            8:00 AM - 6:00 PM
            8:00 AM - 6:00 PM
            8:00 AM - 6:00 PM
            8:00 AM - 6:00 PM
            8:00 AM - 6:00 PM
            Closed
            Closed

            Customer Reviews

            2.08/5

            Average of 48 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            57 complaints closed in last 3 years

            19 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 15/8/1990

            Years in Business: 118

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            BCAA provides protection and savings to its members on insurance, auto services and centres, Evo Car Ride Share and they have over 100,000 pertner locations worldwide.  Plus the Roadside-Assistance in Canada, USA and 120 Countries Worldwide.  

            Products & Services

            This is a member-based, non-profit organization that features 24-hour road service, travel and insurance agent services and private motor vehicle testing for owners or prospective owners.

            Business Details

            This is a multi-location business.

            Find a Location

            B C A A has 25 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • B C A A

                4567 Canada Way Burnaby, BC V5G 4T1

                BBB Accredited Business

              • B C A A

                2347 W 41 Ave Vancouver, BC V6M 2A3

                BBB Accredited Business

              • B C A A

                18 1470 Harvey Ave Kelowna, BC V1Y 9K8

                BBB Accredited Business

              • B C A A

                D1 15251 101 Ave Surrey, BC V3R 9V8

                BBB Accredited Business

              • B C A A

                10 20190 Langley Bypass Langley, BC V3A 9J9

                BBB Accredited Business
              Headquarters
              4567 Canada Way, Burnaby, BC V5G 4T1
              Email this Business
              BBB File Opened:
              1/7/1940
              Years in Business:
              118
              Business Started:
              1/1/1906
              Business Started Locally:
              1/1/1906
              Accredited Since:
              15/8/1990
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Alternate Business Name
              • Bcaa
              • BCAA Insurance Corporation
              • BC Automobile Association
              • BCAA Travel Agency
              • BCAA Insurance Agency
              • BCAA Holdings Ltd
              • BCAA Holdings Ltd.
              • BCAA Associated Services Ltd.
              • Evo Car Share
              • BCAA Auto Service Centres
              Hours of Operation

              Primary

              M:
              8:00 AM - 6:00 PM
              T:
              8:00 AM - 6:00 PM
              W:
              8:00 AM - 6:00 PM
              Th:
              8:00 AM - 6:00 PM
              F:
              8:00 AM - 6:00 PM
              Sa:
              Closed
              Su:
              Closed
              Business Management
              • Sara Holland, Senior Manager
              • Brenda Lowden, Senior VP & CPCO
              • Ian Somerville, Manager
              • Olga Stankovic, Executive Assistant
              • Niela Melanio, Communications Specialist
              • Rod Dewar, COO
              • Meghan Hill, Manager
              • Roger Barnsley, Director
              • Kevin McIntyre, Director
              • Corey Naphtali, Director
              • Tazeem Nathoo, Director
              • Cybele Negris, Director
              • Blaize Reich, Director
              • William (Bill) Snell, Director
              • Shannon Susko, Director
              • John Sutherland, Director
              • Ruth-Anne Fanning, Manager of Customer Care
              Contact Information

              Customer Contact

              • Ruth-Anne Fanning, Manager of Customer Care
              Additional Contact Information

              Fax Numbers

              • (604) 268-5585
                Primary Fax
              • (604) 268-5949
                Other Fax

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              57 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/09/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Resolved
              On Friday, August 16, 2024, I signed up for a BCAA Go membership online. 2 and a half weeks later, *** still not received the physical card. I tried using the digital/Apple Wallet version of the card at many different merchants and was refused for discounts and they asked for the physical card.I contacted BCAA customer ********************** on August 31, 2024 to either extend my expiry date of this card to when I actually received it (its currently August 15, 2025) or cancel my membership and give a full refund. The customer ********************** rejected both requests and so Im filing a complaint here to start. If complaining here is unsuccessful, I will proceed to small claims court.Committing fraud is unacceptable and comes with serious consequences, like charging for a service and not providing it/unable to use it, and still not extending the expiry date or offering a full refund due to non-fulfilment of contract.
              Read More
              Read 56 More Complaints

              Customer Reviews

              48 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              alex m

              13/09/2024

              Heres a more polished and concise version of your review:---**A Cautionary Tale:**I cancelled my BCAA membership back in January 2024 as I no longer needed insurance. To my surprise, I later found out that the membership is a contract for a full year. Fine, I accepted that. However, I kept receiving renewal notices, which seemed odd, so I called BCAA to confirm my membership was indeed cancelled. I was assured that it was, and that no renewal would occur. They also confirmed they didn't have my credit card on file.The next ***** the renewal dateI was shocked to see a charge from BCAA on my credit card! After checking my account, I discovered that while my membership was cancelled, my home insurance had renewed for another year! Furious, I called the same customer ********************** *** I had spoken to earlier and reminded them that I specifically requested no renewals. After some back-and-forth, I was transferred to a manager who told me I had cancelled the membership but not the renters insurance, which was a separate matter. I couldn't believe it! I didnt realize I had to be so explicit when saying cancel my membership to also mean cancel any other policies tied to the same account. The manager eventually refunded the charge and confirmed there would be no further payments.While Ive used BCAA for over 10 years for travel insurance, I will never use them again after this experience. When a customer asks to cancel their membership, it should be understood to include all policies attached to the account.

              B C A A Response

              17/09/2024

              Hi ****,Thank you for bringing this to our attention. While our membership and insurance policies are separate products, after looking at your account, I do see that there was some misunderstanding on our part. Please accept our apologies as we acknowledge your pain points and we do take these away for training purposes.
              Read 47 More Customer Reviews

              Local BBB

              BBB serving Mainland British Columbia

              More Info on Local BBB

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