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Find a Location

Roofing 502 has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Roofing 502

      404 N Birchwood Ave Louisville, KY 40206-1116

      BBB Accredited Business

    Business ProfileforRoofing 502

    Roofing Contractors
    BBB accredited business

    Additional business information

    Additional Info:
    THIS COMPANY WAS FORMERLY KNOWN AS ROCKET ROOFING LOCATED IN NORTH CAROLINA
    See all additional business information

    At-a-glance

    Customer Reviews

    4.56/5stars

    Average of 9 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/31/2013

    Years in Business: 11

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Replace asphalt shingle roofs.
    Replace low slope roofing materials, such as Modified Bitumen or EPDM rubber membrane.

    Install gutters.

    Products & Services

    Roofing, Gutters and Gutter Systems

    Business Details

    Location of This Business
    404 N Birchwood Ave, Louisville, KY 40206-1116
    BBB File Opened:
    8/29/2013
    Years in Business:
    11
    Business Started:
    1/1/2013
    Business Started Locally:
    1/1/2013
    Business Incorporated:
    6/20/2017
    Accredited Since:
    12/31/2013
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. John Madison Culler, Owner/Manager
    Contact Information

    Principal

    • Mr. John Madison Culler, Owner/Manager

    Customer Contact

    • Mr. John Madison Culler, Owner/Manager

    Industry Tip

    BBB Tip: Hire a trusted roofing contractor to repair, replace roof

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/28/2023

    Complaint Type:
    Product Issues
    Status:
    Answered
    July, 2019 1) approx. 15,000-16,000 dollars 2) rip off old roof, replace boards and put on new roof. A roof that worked properly in all aspects that a roof should 3) Roof is not vented properly and has caused major damage inside house and ceiling of carport. Roofer removed the passive vent that went across the entire house and replaced with 2 whirlybirds, then 3 small metal vents of some type. 4) He covered the whirlybirds in fall of 2019 claiming that was probably the source of new leaks. Came back next spring 2020, and installed the smaller metal vents. I continued to have the same water issues inside, he came back out and told me I was the cause of the issues. I had too many things in my house and that the roof was sound. There was nothing more he could do, he wasn't the cause of the problems. Even though I never had these issues even with the old roof that leaked in minor areas. I was also told that the sheeting boards rested on the rafters and that did not permit venting of the roof. The owner also said that many roofs were not vented at all and did just fine. Why was I not told when my roof was ripped off that it could not be vented? If it could not be vented, then why install whirlybirds and then the small metal vents? I also asked before I hired this company if someone would be present the entire time the roof was being installed to oversee. The owner assured me, he would be there. When an issue arose, I was there, having taken a day off work with no pay to make sure nothing happened. When this issue arose I looked outside for the owners truck and it was not there. I called him and it took several more hours for him to return. 5) I had called my home owners insurance in sept. 2019 to report this. They had a structural engineer here in Jan., 2023 I am attaching that report. 6) Major damage to inside of home
    Read More

    Customer Reviews

    9 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    John M

    5 stars

    02/12/2024

    Madison and Spencer were very easy to work with while replacing my roof. Their team completed the job in less time than I anticipated. Very knowledgeable and professional. Highly recommend them for your next roofing job.

    Local BBB

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