Business ProfileforVIP Nation, Inc.

I am writing to share an urgent review of my experience with VIP Nation's Hot Sound Package during the *************************** concert in ************** on December 16, 2023.I had high expectations for this premium package, which was marketed with the enticing promise of a "pre-show reception." However, the reality was a ***** contrast to the advertised experience:1. False Advertising and Misleading Information: The term "pre-show reception" was misleading, as it became apparent that it only applied during the sound check period, not the entire pre-show timeframe as implied. This false advertising significantly impacted the quality of the overall experience.2. Continuous Misleading: VIP Nation consistently misled me leading up to the event, assuring me of seating arrangements and a genuine "pre-show reception." These assurances were maintained until the day of the event, when the reality of standing in the heat for 5 hours and a restricted reception became evident.3. Discrediting and Accusations of Dishonesty: Upon expressing my dissatisfaction, VIP Nation responded with accusations of dishonesty, claiming that I was fully aware of the conditions of the experience and that any attempt to accommodate with seats was merely a courtesy. Such accusations are unfounded and reflect poorly on the company's customer service.4. Inappropriate Comparison: VIP Nation attempted to downplay my concerns by comparing my experience to the thousands of fans who attended the show. This comparison fails to recognize the unique circumstances I faced, being 7 months pregnant and having paid six times more than the standard ticket value for the Hot Sound Package.In summary, my experience with VIP Nation's Hot Sound Package was marred by false advertising, continuous misleading information, unwarranted accusations, and inappropriate comparisons. I am sharing this review urgently to bring attention to these issues and seek redress for the disappointing and misrepresented experience.

As we regret that your experience was not what you anticipated we provided what was part of the package. We did attempt to arrange courtesy seating with the venue and unfortunately, they were unable to provide. However, this was a courtesy as it was not part of your package. We did correspond via several emails. You requested a full refund. As you attended the experience and the concert this was not something we could do. We regret we could not come to an amicable resolution.