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Find a Location

Drain Kings has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Drain Kings

      9842 Owensmouth Ave Chatsworth, CA 91311-3848

      BBB Accredited Business

    Business ProfileforDrain Kings

    Sewer Cleaning
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.89/5stars

    Average of 9 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/9/2016

    Years in Business: 9

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Products & Services

    A plumbing company specializing in drain clearing & leak detection.

    Business Details

    Location of This Business
    9842 Owensmouth Ave, Chatsworth, CA 91311-3848
    BBB File Opened:
    2/4/2016
    Years in Business:
    9
    Business Started:
    1/14/2015
    Business Incorporated:
    4/2/2014
    Accredited Since:
    2/9/2016
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Plumber Patrol Inc
    Hours of Operation

    Primary

    M:
    8:00 AM - 5:00 PM
    T:
    8:00 AM - 5:00 PM
    W:
    8:00 AM - 5:00 PM
    Th:
    8:00 AM - 5:00 PM
    F:
    8:00 AM - 5:00 PM
    Business Management
    • Danette Burke, Operations Manager
    • Mr. Tiago Alkana, President/CEO
    Contact Information

    Principal

    • Mr. Tiago Alkana, President/CEO

    Customer Contact

    • Danette Burke, Operations Manager
    • Mr. Tiago Alkana, President/CEO
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/19/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    *Drain Kings quoted $200 to rotor rooter my yard drain. *1/07/22, they said my 4" standard drain was too small for their rotors (this is a lie). *They quoted me $500 to have the drain hydrojetted & claimed it wasn't working. *They'd come back with a camera on 1/09 to check the blockage. *AM 1/09/22 I hear the sound of machinery in my yard & find they have demolished my concrete outside my backyard gate & tell me I need new pipe from the drain in the backyard to the street. They had dug up my front yard & plants as well. They started a job I did not authorize! I had received no price, no contract & no invoice. *The boss told me it will cost me $**** to do the entire job & that I have "no choice". I tell him I can't afford it. *I texted boss that night to tell him that I don't want the job done. I put signs on my gate & front door to ask them to not work. *I had texted the boss about doing the job from the gate to the end of my land instead & no cutting the sidewalk & asked for a price. I received no reply so I assumed no more work would be done. *AM, 1/10/22, they were working on the job AGAIN. He had laid 20' of pipe from the gate to the end of my land & told me that he'd just replace that, but the job was almost completed WITHOUT my permission! *I asked the boss why he did the job without permission, a price, or invoice, & a work agreement. *Later on 1/10/22, an invoice was sent via email for $****! I couldn't afford that esp for only 20' of pipe! The invoice date of 1/07/22 is FALSE! I called his office & said I can't afford it. *The boss come to my door & told me to "Pay up!" I told him I didn't have the money & he should have not started work without my permission, a contract signed or a plan. I told him I would send him a check for $**** that matched the price of other plumbers online. *The boss said he'd put a lien on my property & put me in collections. *On 1/18 he cashed my check & said he was filing a lien on my property & sending me to collections.
    Read More

    Customer Reviews

    9 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Karen W

    5 stars

    10/30/2023

    We are very happy with the work they did in fixing a sewer line problem. Tree roots created a blockage and broken sewer line. Naturally the block and break was under our driveway concrete slab. They made an opening, dug out the dirt and repair the line. Works great, we appreciate their diligence in completing the job in a day (long day, but still just one day). Thank you ******************* for leading the team, your attention to detail is appreciated. ******* and **** did the heavy work of all the concrete, dirt, repair. ***** stayed with everyone until the job was completed to his satisfaction. Thank you to all.

    Local BBB

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