Business ProfileforRepipe Specialists, Inc.

Last March 2022 we had our house Repiped. This included the mainline in the front yard. With these last rains the trench they dug started sinking in and a whole 2' x 2' about 2 to 3 feet deep formed next to the water meter. I called and spoke with ****** in the warranty department on 1/16/23 and he said to call the city to make sure it was not a water leak from the meter. It was a holiday that day so I called the water department the next day and they came out on 1/18 They stated it was not a leak it was just the dirt settling from the improper refilling of the trench. I immediately called ********************* and had to pay $195 deposit for someone to come out and assess the situation. I had not heard back so on 1/23 I spoke again with ****** and he said he would notify them again. By January 26 I had still not heard back so I called again. He gave me a direct number to call. I called and the lady that answered wanted pictures. Pictures were sent at 11:36 on 1/26. By the 30th I still had not heard back and text her at 11:48 with no response. At 5:09 I called and received a message that they were not accepting calls at the moment. I text and explained I needed some sort of response. Still nothing. I called ********************* on 2/2 and asked for a refund of my $195 deposit since no one is ever bothered to come out. I'm still waiting for the refund. This re-pipe job came with a lifetime warranty and I'm extremely worried that if I have an actual leak that this is a treatment we will receive. We have since filled the hole and the trench that was in the mulch area however, the grass area that they had dug up is very uneven. Several of the picture show the hole and the sinking of the dirt. A few of the picture shows the trench's they originally dug back in March.