Business ProfileforSky Van Line, Inc.

My girlfriend and I recently moved from California to Oregon and used Sky Van Line. They were contracted through Nationwide Moving Services, a moving broker. While they were fine in picking up my stuff, getting it afterwards was a more difficult process due in part to things being lost and broken. The person who dropped our stuff off was not actually a Sky Van Line employee, but rather an independent contractor. He did not tell us this until we asked repeatedly for an official invoice for added moving costs from the office (more than $500 because our apartment parking area could not accommodate an 80-foot semi-truck), which he was unable to provide. When we pressed him repeatedly for an official invoice, he finally said that he was contracted out. We were required to pay the additional costs to his personal paypal account or we were not going to be able to get our things back. During this conversation, when asked why he could not provide an invoice and our hesitation to pay extra costs because of that, he also threatened to "leave (our) shit on the street" if we did not pay. Once we got our things, multiple items had been broken and/or damaged and we realized a few days after that a box was missing. The box contained $1500 of assorted artwork and other household items including blank checks and an old bottle of prescription pain killers. I do not know where the box went or when it disappeared during the moving process. When he dropped things off, we were told verbally that we had 90 days to look over things and find anything that was broken or missing and file an insurance claim if needed. With that understanding and to end what was a very tense interaction we signed the paperwork and filled out the claim. However, we were not awarded a claim for the missing box because they said that signing the paperwork meant that we had agreed that everything was there. We feel that we were misled in what had been explained to us during the drop off.