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Hollywood Stars Inn has 1 locations, listed below.

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    Business ProfileforHollywood Stars Inn

    Motel

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    5435 W Sunset Blvd, Los Angeles, CA 90027-5613
    Years in Business:
    21
    Business Started:
    12/27/2002
    Alternate Business Name
    • HSI Hospitality Group, Inc.
    • H S I Hospitality Group, Inc.
    Business Management
    • Ashok Patel
    Contact Information

    Principal

    • Ashok Patel

    Customer Contact

    • Ashok Patel

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/25/2024

    Complaint Type:
    Product Issues
    Status:
    Unresolved
    I was going n *********** late two nights ago and needed a place to stay since I was stranded . I used the 3rd party booking app called AGODA to help make this reservation so its close to midnight as Im booking a room and there was nothing not one word about a security deposit. With that said i used all i had to get this room so i wouldnt be walking the Hollywood streets all night. So when i get there all seems well and then im told about a 50$ deposit. I explain to the lady ispend all i had making the reservation. So she says she can take ten dollars but the room better not be this or the other like threatening me. So i said can we cancel and if i can reach someone for the extra money i can rebook. She said yes. So we cancelled through AGODA. My sister sends me the money and i go back to the room this time its her husband. I explain to him what his wife and i spoke about he says k ok book the room. As Im booking it doesnt allow me to pick Wednesday it says Thursday cause after midnight. He said ok thats fine blah blah blah. Agin using all i had i booked the room. He get up out the chair tells no its for Thursday not now. I told him i just told y that and then he says give me one hundred deposit and maybe h*** allow me i said i just told you ur wife said 50. Long story short AGODA called to cancel the room. The man tells them no cause i knew there was security deposit which wasnt this case he said no cause of the date Long story short Im out of 105$ because he wont give my money back and AGODA card nothing about their customer only whos under there app. All this time *** been trying to get this money back cause they scammed me Never once on AGODA app does it mention a security deposit and wife says 50 husband says a hundred yet it says 150
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