Business ProfileforOrtho Mattress Inc.

On 3/25/2023, I purchased a twin club signature luxury firm mattress from Ortho mattress outlet in ******** **. with a 10 year warranty. Within 5 months I developed a slight limp that would come and go that only got worse. On 2/26/2024, I was unable to walk without a cane due to the pressure points and sagging of my club signature mattress. A family member and I switched mattresses for two weeks because I couldn't stand the aches and pains the ortho mattress was giving me and I recooperated. My aches, pains and limps went away. Then, I filed a warranty complaint with ortho mattress and they agreed to replace my mattress after I sent them pics of all the sagging of my mattress (that was under a year old with a 10 yr. warranty). I tried to get store credit and buy a mattress elsewhere since I believed the mattress make and model was defective, but ***** at ortho mattress said that I only qualified for the same mattress as a "one and only courtesy exchange" unless I spent more on another mattress or bought a cheaper mattress (-what happened to the 10 year warranty the salesperson, ***** sold me on?) On 3/16/2023 I picked up the new mattress and slept on it for 3 days (today is 3/20/2024) and I started having the same problems with walking that I had with the previous mattress because, I believe, the pressure points on the mattress are the same or very similar. I firmly believe the make and model of the mattress is defective and that ortho mattress is selling the mattress by saying it has a 10 year warranty, when they can't even stand by that warranty. I would like my money back, but am willing to get store credit. The mattress I bought and its replacement are both defective and causing me serious muskoskeletal problems, so I bought a new mattress elsewhere and it will be delivered to me on Saturday.