Business ProfileforIntermedia

We signed up for free testing period with Intermedia Cloud Communications for their service back in June 2022 with possibly going live after successful testing period. After we finished the free testing period we were waiting for our Rep ********************** of Intermedia Cloud Communications" to negotiate a better price for us.To our shock and surprise we got an email on 09/15/2022 informing us that we have a bill for $9,041.64. We tried to call ********************* of Intermedia Cloud Communications and try to find out why did the billing start without telling us and why the bill is so high for 7 to 10 lines.We did escalte it to Intermedia Cloud Communications ************* After some research by Intermedia Cloud Communications representative by the name of **************, she informed us that our Rep. ********************* of Intermedia Cloud Communications signed us up for 245 Pro Licences (over 235 licences of what we need).After weeks of complaining finally they did reduce our bill but still charged us for service we did not use.To our surprise we got a call from ********************* of Intermedia Cloud Communications on 09/21/2022. ********************* of Intermedia Cloud Communications aplogized and informed us that for personal financial gain, he was pressured by his manager to sign us up for 245 Pro Licenses to get a bigger commission and to show higher *** in the company excellent sales numbers.On a phone call on 09/21/2023 or shortly there after, we requested from ********************* of Intermedia Cloud Communications to cancel the account and he assured us that he have his company cancel it.************** of Intermedia Cloud Communications called and informed us that the charges stand and we have to pay them even though we cancelled the service back in 09/21/2022 and we did not use the service at all.We are requesting refund for 5 months.