Business ProfileforPrincess Cruises

Booking # 6J4J6T I booked a cruise through Cruises Studio with Princess Cruises on Oct 1, 2023 for sailing date Feb 18, 2024. We booked our airfare on Nov 29, 2023 to Europe for our cruise. When we were in *****, we received a cruise cancellation email from Princess cruise on Feb 14, 2024 four days before the set sail date. I could not get through contacting Princess during that time for questions related to the email. Submitted 2 claims: 1. Round trip airfare$1,461.80 refund. Submitted claim on Feb 15 and received a refund check in the exact amount of $1,461.80 first week in April. 2. Feb 18 & 19 hotel and personal expenses refund submitted on Feb 25. $624.67 in US dollar 2 nights hotel stay, $406.90 in euros personal expenses On April 14, I contacted Princess customer service to find out status of my second claim. ******* told me I needed to talk to my travel agent since the cruise was booked by TA. I said my TA did not book the hotel and he has no information. But insisted me to contact my TA. I emailed my TA regarding this and he said he did not understand why Princess does not handle for this type of claim directly with the customer but he would find out for me. On April 15, my TA sent me an email and said Princess told him the refund check of $1,461.80 I received is for everything from my claims, hotel, expenses, and flight cancellation fees. First, I did not file a claim for flight cancellation fees. My claim for flight tickets of $1,461.80 was settled and paid by Princess. I feel like Princess does not want to pay a dollar more to me. So made up the $1,461.80 is for all my claims. Princess also told me TA that they will not reimburse for our round trip plane tickets since we booked the tickets our own. I am speechless from this point on. I feel like I am not being treated fairly. I need help to ask Princess to refund us the hotel and expenses for Feb 18 & 19. The promises on the cancellation email arent being honored!