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Find a Location

100Candles.com has 1 locations, listed below.

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    Business Profilefor100Candles.com

    Candles

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    7240 E Slauson Ave, Commerce, CA 90040-3625
    Years in Business:
    26
    Business Started:
    3/31/1998
    Business Incorporated:
    3/31/1998
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Business Management
    • Rafi Isaac, Vice President
    Contact Information

    Principal

    • Rafi Isaac, Vice President

    Customer Contact

    • Rafi Isaac, Vice President

    Customer Complaints

    0 Customer Complaints

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    File a Complaint

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Majel W

    1 star

    10/02/2023

    This company is sneaky. Had to do intensive research to locate their name on BBB. They have so many different branches, and arent transparent with their contact information. Intelliflame, Chikchak, candlestonight, 100 candles, candlestonight.con, risercups, and more, which none of these are even on BBB except this one which I had to reverse address to find out! This complaint is specifically with intelliflame, which if you look on their website, there is absolutely no contact information or anything to the sort to locate them. All you have is an email option where it forces you to accept their terms and conditions before even being able to email them, BUT YOU CANT CLICK THE LINK TO READ THEIR TERMS and CONDITIONS!!! Manipulative to the finest! My dads best friend loves Intelliflame candles and convinced my dad to let him buy him some. My dad gave him the money to do so, and purchased two boxes, with two candles in each. My dad has 4 sconces which he wanted to put 4 candles in. So, I opened the boxes, and one of the 4 candles didnt work! The other 3 did. Meanwhile, my dads friend who purchased them, passed away from covid, and my dad is a bit sentimental about wanting these candles up, now. I emailed the company to tell them that after opening one of the candles wasnt working. ********, responded:Hi *****,You would have to contact the store where you purchased your items from as they would have the record of your order and they can help you.Please let me know if I can be of further assistance.Best regards,********************************* I have since emailed her back letting her know that my dads friend who purchased is now passed away, and we have no clue whatsoever where he purchased them. For us, its not about the money, the candles are super cheap, but its the principle at this point. They should stand behind their product and make things right and replace the less than $10 candle. Hopefully they will do the right thing.

    100Candles.com Response

    10/04/2023

    IntelliFlame is a brand of battery-operated candles. Intelliflame.com is merely a catalog of products. There is a "Contact Us" button on the site that lets you get help with questions you might have on trying to find a product or learn how to use it. 100Candles.com is a small family-owned business that has been around for more than 20 years. We are in no way sneaky or trying to hide. We carry the IntelliFlame brand. Our policies are online to view 24/7. Our phone and email are displayed on our site as well. It doesn't get anymore transparent. We have an A+ rating with the BBB because our customers are like family and we take care of them as such.If you have a defective product, you can contact us for help. All we need is proof of purchase. I checked our system and I can't find an order from you. If you can provide the name, phone number or email address of the person who purchased the product in question from us, we would be glad to check.To get help, please contact us directly either by email to ********************** or phone ************.

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