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Find a Location

A. German Auto Parts & Service has 1 locations, listed below.

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    Business ProfileforA. German Auto Parts & Service

    Auto Repair

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    301 San Jose Ave, San Jose, CA 95125-1305
    BBB File Opened:
    5/28/2002
    Years in Business:
    40
    Business Started:
    1/1/1984
    Business Management
    • Masood Derakhshandeh, President
    Contact Information

    Principal

    • Masood Derakhshandeh, President

    Customer Contact

    • Masood Derakhshandeh, President
    Additional Contact Information

    Fax Numbers

    • (408) 993-0232
      Primary Fax

    Industry Tip

    BBB Tip: How to prepare your car for winter

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/23/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I bought a used engine for my **** *** 525i on 01/15/2024 from a car wreckyard called 'A German *************************************************** in ********, **. At the time of purchase they said the engine is very good and clean. The engine was delivered to my mechanic's shop called 'Primuim European Auto Repair' on 01/16/2024 in the afternoon. Before delivering the engine they told both myself and my mechanic that they are washing the engine with gasoline to clean it. This raised a red flag!On 01/17/2024 my mechanic checked the inside of the engine by removing the Valve Cover. He noticed a lot of oil sludge inside the engine. He notified me on the same day. I went to his shop and we looked at the engine together and decided not to use it and install it on my car because of the excessive oil sludge inside the engine. We took pictures from inside the engine showing the sludge, and also the engine number to document all the facts. We then called 'A German Auto' on 01/17/2024 and notified them of the condition of the engine and told them that we like to return the engine. They agreed and they said that they will go to my mechanic shop on 01/18/2024 and pick up the engine and then return my money.On 01/18/2024 I went to 'A German Auto' approximately at 08:30 in the morning and told them that I would like to return the engine, and asked them to please return my money. Despite the fact that they had agreed on 01/17/2024 over the phone that they will return the engine, the owner of the wreckyard got angry with me and started yelling at me saying that he will not do the return. He started calling me names and got very aggressive. I told them that they have a 30 day warranty, and if they don't return the engine that I will take legal action against them. At that point I left the wreckyard and contacted my mechanic and told him that they don't want to return the engine and give my money back despite their 30 day warranty on the engine. They need to return the engine immediately, and reimburse me.
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Randolph P

    1 star

    10/05/2021

    The people working here purposely lie to you over the phone and purposely leave your car for days without looking at it all while telling you on the phone it will be taken care of very soon. If you look on Google or Yelp you will see more than a dozen reviews saying exactly what I'm saying. The owners are the most inconsiderate and bold faced liars I've ever seen. I would highly advise anyone looking for automotive work to stay far away from this place. It has been an absolute nightmare dealing with them.

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