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Find a Location

ProTuningLab.com has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • ProTuningLab.com

      17531 Railroad St STE E City of Industry, CA 91748-1105

    • ProTuningLab.com

      19745 Colima Rd Ste 1-812 Rowland Heights, CA 91748-3219

    • ProTuningLab.com

      20460 Yellow Brick Rd Walnut, CA 91789-2927

    • ProTuningLab.com

      365 Cloverleaf Dr Suite C Baldwin Park, CA 91706

    Business ProfileforProTuningLab.com

    New Auto Parts
    Multi Location Business

    At-a-glance

    Customer Reviews

    1.33/5stars

    Average of 48 Customer Reviews

    Customer Complaints

    25 complaints closed in last 3 years

    6 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    ProTuningLab.com has 4 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • ProTuningLab.com

        17531 Railroad St STE E City of Industry, CA 91748-1105

      • ProTuningLab.com

        19745 Colima Rd Ste 1-812 Rowland Heights, CA 91748-3219

      • ProTuningLab.com

        20460 Yellow Brick Rd Walnut, CA 91789-2927

      • ProTuningLab.com

        365 Cloverleaf Dr Suite C Baldwin Park, CA 91706

      Location of This Business
      17531 Railroad St STE E, City of Industry, CA 91748-1105
      Years in Business:
      14
      Business Started:
      6/18/2009
      Alternate Business Name
      • Pro Tuning Lab
      Business Management
      • Customer Service
      Contact Information

      Principal

      • Customer Service

      Customer Contact

      • Customer Service
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      25 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/19/2024

      Complaint Type:
      Product Issues
      Status:
      Answered
      the headlights where delivered march 9 2024, I installed the headlights on march 9 . the headlights where really tight fitting . On march 10 I pull into are shop to adjust heigh setting on the lights , it was imposible to adjust the lights to the correct ride hight for the truck , without the lights binding up against outer grill around the headlights. During the time of ajusting lights i broke cheep plastic ajuster . i find it almost impossible properly set the headlights without breacking them. this is 3 set headlights ive installed in this 1998 **** during its liftime , never had any trouble before now , but i was using lights purchased from diffent company. protuninglabs basically told me lights where over torque . i tried to explain to them they dont fit correctly and lights in bind the hole time your ajusting them . the one light i got ajusted broke the cheep ajuster off just driving down interstate. I understand more about them after reading 51 bad reviews of broken lights are defective hardware from ****************************************** Apparenty its never there fault . seems like ****** headlights would fit properly. i dont mind paying more as long as i get product that fits and works without modifiing the vehicle to make them work. its my own fault for not looking them up on BBB before my purchase . Just a note Ive installed headlights several times a year on are older farm trucks without problem .
      Read More

      Customer Reviews

      48 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Greg M

      1 star

      03/12/2024

      Bought a pair of headlight units with one unit fogging up after a few months. I contacted ProTuning Lab within the one-year "extended warranty" period for a replacement. PTL has refused to honor both their warranty and their product quality and not provide a replacement unit. So now after spending $500 + installation cost I have a defective headlight that should get only worse as time goes on. I would not recommend or do business with this company and am working to pursue more means to advertise my experience and seek additional help.

      ProTuningLab.com Response

      03/13/2024

      Hello This Review ID Order # is incorrect. However the customer mistaken a 1 year warranty as a "2 year" warranty assuming from his verbiage. He seems to think that the 1 year warranty is extended beyond that period for some odd reason. His original order was on February 2023. Unfortunately the warranty period has passed already and no returns or exchanges were submitted in time by the customer. It is very important to warranty your item before the expiring date as we have noted in our confirmation links and details. However the customer had tried to warranty it after the deadline. Unfortunately, 1 year means 1 year. Not 1 year and then some more days. It is up to the customer's responsibility as a consumer to view his warranty year, and know his warranty's deadlines. We are not liable for the customer's mistakes in exceeding deadlines. This liability would fall under the customer's hands. We've exhausted all options but this exceeds the warranty deadlines.

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