Business ProfileforCalstar Motors

I traveled an hour and a half to see this 2021 ******** E350 that I have been watching online! I came ended up purchasing this certified vehicle and noticed the car smoking from underneath as I was arriving home. I was about ********************************************************************************************* that condition. My immediate thought was to get home safely while driving the vehicle carefully hoping I didnt get stranded or the vehicle turn off on since I kept receiving messages on the dash to turn off engine and oil level low. I immediately called the dealership to advise them of the situation, and I was told to contact them at a later time when their manager was available. I parked the vehicle in my driveway and noticed a big puddle of oil underneath my vehicle on the driveway. I contacted the dealership again and told them what I have noticed and they advised me to go to a nearest ******** **** to check out the problem. My local ********-**** advised me that the vehicle had a busted turbo engine return line that caused the vehicle to leak oil. I then Noticed my whole undercarriage was full of oil and also had a stained driveway. The manager never contacted me contacted me to apologize for the inconvenience. This was such an inconvenience for me as I didnt have a vehicle for a whole week. They did not pay for a rental nor have they reached out to me to compensate for this unfairness they put me through! I will not recommend this dealer. however, my sales guy (*****) was very nice. I just wish they would of done a better job checking this vehicle of any issues before selling it to me!!!

Dear Customer: I want to sincerely apologize for the negative experience you had with the purchase of your vehicle from our dealership. Your feedback is invaluable to us, and we deeply regret any inconvenience and frustration this situation has caused you. Upon receiving your detailed account of the issues with the vehicle, we immediately launched an investigation into what went wrong, and our used car Manager should have already contacted you with a resolution. Your feedback is instrumental in helping us improve our processes and ensure that all vehicles meet our high standards before being sold. We also want to acknowledge your positive feedback about our sales representative *****. We appreciate your recognition of his good service. Once again, please accept our sincerest apologies for the inconvenience and disruption to your experience. We value your business and hope to regain your trust in our dealership.