Business ProfileforAmazing Views of the Smokies Cabin & Chalet Rentals, LLC

We patronized this business in July. Me and many of my family members have tried reaching out to this company. The conversation with a relative seemed to not have gotten anywhere, so I am reaching out in hopes to come to an agreement. However, as a person that stayed here while having many underlying health conditions, I will say that I am beyond shocked and hurt by the unpleasant experience me and my family faced while being here. I won’t even begin to list the issues because I’m sure your company knows of it already. No one ever reached back out to a representative of my family outside of this outlet, which further shows that this company does not care. We have exhausted most of our options and is simply asking for a refund or a talk with the owner(s). The maintenance guy said that the owner is a man and is very understanding. Obviously, we haven’t been in contact with the owner because all we have heard henceforth are lies and excuses from a female manager. None of our problems were resolved, despite the reports stating they were. Maybe that’s a discussion you all need to have with the maintenance men. No one from the cleaning services ever came out, which was a very important concern. My health was put on the line and I know this is not a true representation of this company. I feel partly responsible because I am the one who recommended this cabin to my family because I stayed in one a while back and it was a pleasant experience. I can’t speak for anyone else, but I truly feel like TT can redeem themselves after having a civilized conversation that should have happened a long time ago; it never had to come to this. A relative said that a free vacation was mentioned. We vacation every two months and have well-paying jobs to ever have our hands out; that was very insulting coming from a business. What we do want, however, is to reach a decision that could benefit us all. My experience is my own and I don’t want to be morphed with anyone else. This is a new case.