Business ProfileforGoDay Inc.

I have used GoDay for more than a couple of years now and have never had an issue. They have helped me out many times when I have needed it and I am incredibly appreciative of that. That is why I am so disappointed that I am having this issue with them right now. I sent the e-transfer to pay off my full balance owing of 368.60 on Friday, March 15, 2024 and I have a screenshot of the payment with the confirmation number. That same day, a pre-authorized payment for 115.0 was debited from my account which I understood because it makes sense that my full payment wouldn’t be showing in the system quite yet. I assumed this would be a simple issue to fix but apparently I was wrong. I have called the GoDay customer service number a bunch of times in the last week and a half and I finally got through to them on Friday, March 22, 2024 and after explaining my issue the person on the phone said that I was talking to the wrong department and they would transfer me to the right one. I waited on hold for a couple of minutes and then another person answered. After explaining my issue to them they told me that I was talking to the wrong department and would transfer me so again I waited on hold and after a couple more minutes another person answered. This person also told me I was talking to the wrong department and would transfer me (I can’t even make this stuff up). I explained to this person before they put me on hold that I had already been transferred 2 times before and they said they would look into it. After only a minute or 2 the call was hung up. I have sent them another email on Monday, March 25, 2024 explaining my frustration and disappointment and asking once again how we can resolve this issue but have not received a response to any of my emails. When I log into my account on the GoDay website, it says that I have an overdue balance of 254 dollars and that it is in collections which makes zero sense. Any help resolving this issue will be very much appreciated. Thank you