Business ProfileforLet's Get Moving

My sister hired a moving company for a move from a 2 bedroom + den in Markham to a 3 bedroom condo in Scarborough. It is a 15 minute drive (8 km distance). The movers advised her that it was a standard move and that it should take 4 hours at $199 per hour. My sister booked the elevator at the new condo. They were supposed to start between 9 am and 10am. They arrived at 10:30am. They began disassembling our furniture. We had the elevator booked for 11am. We advised the 3 movers and they insisted they were working as fast as they could. They arrived at the new condo at 5pm. We had to negotiate with the new condo to allow them to continuing moving our furniture. By 6pm we contacted the head office to let them know that they were taking extremely long. We were then told that we were going to be charged $1,600. We thought it was outrageous but agreed. They said they were sending another mover to assist. We continued to let the customer service manager that this was unacceptable. We finally agreed to pay. They said they were sending someone up. No one came after 10 mins so my sister went downstairs. When she went downstairs the movers were loading up the truck. They drove off with our property and took it to a storage facility in Aurora. We started making complaints online. It was New Years Eve. The company then threatened that if we didn't sign an agreement to stop writing negative comments then we wouldn't get our property. My sister signed the agreement. They finally brought our property back from Aurora. Not only did they not complete the job, they disassembled our property and damaged countless pieces. We were also missing pieces for our beds and tv. They agreed to refund $2,500 but only if we sign an agreement saying that my sister and relatives and friends will not make negative comments.