Business ProfileforConvertible Heating and Air Conditioning

In early June 2023 I purchased an air conditioning Unit from Convertible Heating and Air Conditioning Inc, which was installed on June 29, 2023. Three weeks after the installation of the unit I noticed the top grill of the air conditioning unit and the shut off box on the wall were rusted. The side rad cover was very lopsided and the *******’s name was not affixed unto the unit. I telephone the office of Convertible Heating and Air Conditioning Inc, to speak to the owner of the company, the person who answered the phone identified himself as Christopher A. and said he was one of the owners, I told him the problem I was having with the air conditioning unit, as stated above, he said he will look after the problem and he told me to send him pictures of the unit, which I did. Later I received an email from Christopher A saying “I’m going to forward them to my ******* Representative and see if I can get authorization for a warranty repair”. Few days later Christopher A. contacted me informing me that the repairs were approved, I told him I am not in agreement with that decision, and that was unacceptable to me, the unit was only THREE WEEKS not THREE YEARS OLD, I think this unit have major defects. I saw some of the defects in a few weeks and they can be more defects that are unseen, I want this unit remove and replace with a new unit. After numerous emails to Christopher A. voicing my frustration, I reminded him that I paid a substantial amount of money ($3,644.25) for this air conditioning unit, and the reason I invested in a new unit was for my peace of mind, I never expected to have problems so soon after the unit was installed. Christopher A. sent me the name of the *******’s Representative Reza Z. I reached out by email to Reza Z. on August 15, 2023, to the present date I have not receive a response.