Customer ReviewsforH & R Block Inc., U.S. Headquarters

Terrible service. I will never use h & r block again. Very unprofessional instead of using the card they gave me they mailed my refund to the wrong address! They had to stop payment on that and 3 months later I’m still waiting for my refund! My suggestion is stay away from H&R Block!

During the past few years my tax returns were prepared using the H&R Block tax program. in 2022 and 2023 my tax returns were flagged by the IRS, and I was assessed a penalty. As a result, I informed the H&R Block customer service team and requested that they correct the deficiency in their tax program. They responded by telling me that the problem was mine and refused to correct the errors in their tax program or apply the “money back guarantee” promise on their website. As a result, 2023 will be the last year I purchase and use the H&R block tax program.

Unbelievably unprofessional. I paid for nothing and had to do my own taxes. I left after paying and they called me at home. I spent 2 hour on the phone with my "tax professional" Andrea who tried to talk me though filing online and never made it though. Never ever use these hacks.

Unable to get customer support. I left numerous messages and haven't received any response. They haven't prepared my business taxes yet which are due in 3 weeks. I will never use this service again.

Prepared claim incorrectly, owed state penalty and had to pay myself to avoid liens/attachment. Took forever to file peace of mind clsim, communication was disjointed and unhelpful, and I’m still waiting on my reimbursement. Not worth the hassle - find a local pro instead and you won’t need to worry about your Peace of Mind!

The Tax Group has an employee Eric who is suppose to do taxes in a timely manner. We dropped our tax information off at the end of February and expected them to be done by April 15th but when the day came up they were not done. He supposedly filed an extension and as of August 15th still did not have them done. In between April and August we made weekly calls to find out what was holding things up and they were never returned. My husband went in person several times to discuss the situation but Eric was not working. I managed to call him and he told me the taxes would be done by June 5th but when I tried to call to pick them up the calls went to voicemail and were never returned from him. This is unprofessional conduct for a tax accountant and should not be tolerated by anyone and I hope the CPA Society of Nebraska looks into this individual! Needless to say we needed to find another person who truly wanted our business! ( Eric needs a 0 star rating the program made me chose a 1 for the review.)

I have been literally fighting with h and r block preparer for mine and deceased son taxes mine are 3 yrs worth and my son one yrs. I have went round and round with customer service and have 10 escalated numbers but preparer keeps changing my information so corporate and or district management can get ahold tried to contact the nearest office open kanas and that preparer is also only one Terry Goode out of Pueblo office haa been trying to help me recover my information and hard copies of w2 that another office and preparer is literally because I refuse to use that preparer because she is a relative this preparer relative keeps hand block administrators from contacting which h and r block should all of mine and my deceased son filing fees money from refunds I could of used for my Son burial...VERY ANGRY IM GOING TO A LAWYER NOW

Unprofessional!,,I have patronize this business over 17 years,an I filled an anmement in March 2024 ,,Called to verify an was told it never was summit..How disappointed was I?,,Very!..Won't be visiting them ever again..@#FeelinBroken in SC..

As a former employee, I have been trying unsuccessfully for over three years to get HR Block to stop calling me to see if I want to be rehired. I block phone numbers and emails when that opportunity exists, but often it does not. I got a call yesterday from the District Manager and told her this. Her response? “Well, you’ve never said it to me.” And today another simultaneous email and text from someone new. Can the BBB help stop this harassment?

H&R has been preparing our returns for several years, however the office experience in the California office in West Seattle has been far from than pleasant. After a few years of seeing a specific preparer, we asked to switch due to their unprofessionalism (they spent a good majority of time complaining about other clients). This behavior was not disclosed to H&R, however we did not expect our new preparer to be so quick to file our return (in FEBRUARY), that it was submitted without returning the forms with our signatures and obtaining clear answers to pending questions. We left their office with items to complete and, while reviewing what was sent home with us, a couple of weeks passed, then WITHOUT ANY NOTICE an email prompted that the IRS accepted our return? When asked why the return was submitted, H&R replied that, as existing customers "our signatures were on file" and since payment was made, it was considered done. An email was sent to the office manager with several questions. They reviewed the return, and found no errors, but that did not answer the specific inquiries. We are still waiting on any response to our unanswered inquires, as these should have been discussed PRIOR to submitting the return and/or may potentially have impacted the results of the return? Copies of missing pages were also requested and not provided. Due to the multiple requests for a reply and still receiving no answers, considering filling a misconduct affidavit with the IRS.