BBB Business Review

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BBB Accredited Business since

Arch Insurance Company

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Phone: (816) 531-7668 2345 Grand Blvd Ste 900, Kansas City, MO 64108 http://www.archinsurance.com


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Description

This company offers travel insurance policies written and delivered via the internet.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Arch Insurance Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Arch Insurance Company include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 8 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

8 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 5
Total Closed Complaints 8

Customer Reviews Summary Read customer reviews

1 Customer Review on Arch Insurance Company
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: August 18, 2005 Business started: 12/15/1971 in MO Business started locally: 12/15/1971 Business incorporated 12/20/1971 in MO
Type of Entity

Corporation

Business Management
Mark D Lyons, President, CEO and Director Martin J Nilsen, Senior Vice President Kathleen Campbell, Senior Compliance Analyst Linda Fallon, Senior VP
Contact Information
Customer Contact: Kathleen Campbell, Senior Compliance Analyst
Principal: Mark D Lyons, President, CEO and Director
Principal: Martin J Nilsen, Senior Vice President
Business Category

INSURANCE - TRAVEL INSURANCE

Alternate Business Names
Arch Insurance Group Arch Insurance Solutions, Inc. (Travel)
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.