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Find a Location

Acellus Academy has 1 locations, listed below.

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    Business ProfileforAcellus Academy

    Online Education
    BBB accredited business

    Additional business information

    Additional Info:
    Acellus Academy is accredited with the Western Association of Schools and Colleges (WASC), an accrediting organization recognized by the Missouri Department of Education.

    At-a-glance

    Customer Reviews

    3.86/5stars

    Average of 86 Customer Reviews

    Customer Complaints

    12 complaints closed in last 3 years

    6 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/20/2023

    Years in Business: 10

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    Acellus is an accredited online school for grades K - 12.

    Business Details

    Location of This Business
    Kansas City, MO 64153-1155
    BBB File Opened:
    5/15/2012
    Years in Business:
    10
    Business Started:
    11/6/2013
    Accredited Since:
    9/20/2023
    Type of Entity:
    Limited Liability Company (LLC)
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Choosing online education

    Customer Complaints

    12 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/29/2023

    Complaint Type:
    Billing Issues
    Status:
    Answered
    On June 8th I received an email saying they were unable to charge me and I had to make a payment to keep my account active. I didn’t want my account to be active so I didn’t make a payment. I assumed they would simply shut down the account as we had not used it at all during that month. On June 22nd I received an email saying I was charged. I emailed them saying that I thought my account was now inactive since I didn’t pay. I let them know we had not signed in at all. I asked for a refund and for them to please de-activate my account & not charge me further. On June 29th I got a notification saying they were trying to charge me AGAIN! They just received a payment on June 22nd lol and they’re trying to charge me again 7 days later?! I never received an answer to my email from June 22nd. I want a refund as we did not use the service. Beware, they’ll randomly charge you whenever they feel like it. I’m glad I moved money out of that particular account because I would have been charged twice in one month if I hadn’t.
    Read More

    Customer Reviews

    86 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Melissa W

    2 stars

    08/27/2023

    I started this online school after my child struggled to stay engaged in public school due to non-challenging work. Regrettably, I paid for the full year upfront. I quickly learned that these "self-paced" courses are actually self-taught, as no instructors are involved, only very short, recorded lectures, and the curriculum is much less challenging than even that of the public school. My child is able to complete the full week's courses and required assignments in about one hour. I am left to fill in with the additional instruction and assignments required to keep my child engaged and meeting the educational requirements of my state. I also learned that the same content is available through Power Homeschool for a fraction of the cost with the only difference being the student is officially considered a "homeschool student" (which let's be honest, they really are) instead of an "Acellus student". While I can see how this program may benefit children that struggle to keep up or focus in traditional schools, it is definitely not what I expected from an accredited K-12 school, and not at all what was advertised.

    Local BBB

    BBB of Midwest Plains

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