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BBB Business Review

BBB Accredited Business since 11/29/1999

Mazuma Credit Union

Phone: (816) 361-4194 View Additional Phone Numbers 9300 Troost Ave, Kansas City, MO 64131 http://www.mazuma.org

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BBB Accreditation

A BBB Accredited Business since 11/29/1999

BBB has determined that Mazuma Credit Union meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Mazuma Credit Union include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 6 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary

6 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 6

Read Complaints | Definitions | BBB Complaint Process | File a Complaint against Mazuma Credit Union
See Trends in Complaints on Mazuma Credit Union

Additional Information

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BBB file opened: November 24, 1998 Business started: 11/13/1948 Business incorporated: 11/13/1948 in MO
Business Management
Tim Scheer, Director of Member Experience Rob Givens, CEO
Contact Information
Customer Contact: Tim Scheer, Director of Member Experience Principal: Rob Givens, CEO
Business Category

CREDIT UNIONS FINANCIAL SERVICES LOANS-SMALL BUSINESS MORTGAGE AND ESCROW COMPANIES MORTGAGES BANKS

Additional Information

Mazuma Credit Union and BBB have received notice of a text messaging fraud attempt, known as "Smishing", that was sent to Credit Union Members appearing to be from Mazuma Credit Union. The text message appears as notification@mazuma.org and asks the Member call 818-483-5663 to verify payment history and claim Mazuma credit union 25$ fidelity bonus. If you should receive such a text, DO NOT RESPOND BY CALLING THE TELEPHONE NUMBER TO VERIFY YOUR ACCOUNT. As with smishing scams, the sender is attempting to obtain personal information from those who respond to the text message. If you have called the telephone number and provided account information, contact Mazuma Credit Union at 816-361-4194 or 888-361-4194 immediately. In the future, never call a telephone number from a text message that appears to be from Mazuma. For security purposes, Mazuma will never contact you directly and ask for account information via telephone call, text message or e-mail. If you are not a member of Mazuma Credit Union and gave out your account information, please contact your financial institution directly.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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