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Find a Location

Northtowne Hyundai has 1 locations, listed below.

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    Business ProfileforNorthtowne Hyundai

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    6750 N Oak Trfwy, Kansas City, MO 64118
    BBB File Opened:
    2/19/1991

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/05/2023

    Complaint Type:
    Product Issues
    Status:
    Answered
    I am very stressed and this issue has caused me pain and suffer I cannot get back and forth to work I bought this vehicle a year ago and it broke down I feel like I'm going to lose my job because I don't have transportation I complain to the dealership about my vehicle in the existing issues that it had I did not get no help but turned away as if it was nothing I've been depressed physically mentally drained due to the situation I feel like I was beat over the head with a vehicle that had existing problems before I took it in my hands it's been very hard for me for the last pass weeks finding transportation to get back and forth to work knowing that my car is broke down and I can't afford to fix it in the dealership has no solution for me also it seemed like I'm just running around in circles with the same issue day-to-day and I feel hurt and I feel used and I feel taken advantage of I am a single mother trying to pay my bills without a vehicle I cannot go back and forth to work it's not easy and I am so very upset
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    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Rachel F

    1 star

    02/12/2024

    I have been a loyal Hyundai driver since 2007 and also owned a 2013 and 2017 Hyundai Santa Fe. In 2019 at approximately 70-75,000 miles, I started having oil consumption problems. I took it to Northtown Hyundai for a documented consumption test and was told that the car had failed. They replaced the engine under that warranty. I have diligently completed the oil change and maintenance since owning the car. After what would be approximately 70-75,000 miles on that replacement engine, I started having oil consumption issues again. I have consistently been seeing a quart low anywhere from 5 or 600 miles to 7 or 800 miles, but well below what Hyundai considers the expected consumption to be acceptable, which is 1 quart per 1000 miles. I had called to inquire about the fact that this is the 2nd engine to have this exact problem in a 6 year old car and was told that the replacement engine had 12 months or 12,000 mile warranty and since mine is outside of that, they offered no solution. I took the car into Northtowne in January and in 715 miles needed a quart, then I drove to OK and back during a really frigid cold snap and the 2nd check was 1200 for a quart. Northtowne considers this a pass on oil consumption even though the first check was clearly a fail. I tried reaching out to the corporate office and have been patronized and condesended to because the replacement engine is out of warranty. The only suggestion that Northtowne has suggested was a "top down cleaning" that would cost me another $400, or I could put SeaFoam in my oil myself. I am aware that I am not the only customer to have this issue. Hyundai clearly replaced the engine with another one knowing it had the same issue and knew that the warranty would expire before the new engine would exhibit the issue. They would prefer that I have to buy another car only 6 years later (due to poor quality). I will be looking for a class action as remedy and encourage anyone with the same issue to please reach out asap.

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