BBB Business Review

What is a BBB Business Review?

BBB Accredited Business since 05/01/1992

Wells Fargo Home Mortgage (Headquarters)

Find a Location

Phone: (800) 288-3212Fax: (515) 324-2417PO Box 10335, Des MoinesIA 50306-0335

! There is an alert for this business !

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since 05/01/1992

BBB has determined that Wells Fargo Home Mortgage meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Find a Location

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Wells Fargo Home Mortgage's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2456 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

2456 complaints closed with BBB in last 3 years | 504 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues89
Billing / Collection Issues670
Delivery Issues20
Guarantee / Warranty Issues12
Problems with Product / Service1665
Total Closed Complaints 2456

Customer Reviews Summary Read customer reviews

5 Customer Reviews Customer Reviews on Wells Fargo Home Mortgage

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 5
Total Customer Reviews 5 Customer Reviews

Additional Information

top
BBB file opened: 08/26/1992Business started: 01/01/1964
Type of Entity

Corporation

Incorporated: October 1964, CA

Contact Information
Principal: Mary Coffin (Executive Vice President) Cathy S. Campbell (Customer Service Manager) Mike Heid (Division President) Sheila Sargent
Business Category

Mortgage Brokers

Alternate Business Names
America's Servicing Company, ASC

Customer Review Rating plus BBB Rating Summary

Wells Fargo Home Mortgage has received 3.68 out of 5 stars based on 5 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.