At-a-glance
Related Categories
Overview
Business Details
This is a multi-location business.
- Headquarters
- 2300 Southeastern Avenue, Indianapolis, IN 46201
- BBB File Opened:
- 12/17/2003
- Years in Business:
- 118
- Business Started:
- 1/1/1906
- Accredited Since:
- 3/28/2014
- Alternate Business Name
- Catherine's
- Eloquii
- BCO
- Business Management
- Mr. Jim Fogarty, President/CEO
- Contact Information
Principal
- Mr. Jim Fogarty, President/CEO
Customer Complaints
1,276 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
09/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
475 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Bernadette R
09/08/2024
Full Beauty Brands Response
09/09/2024
Dear ***************************************,
Thank you for reaching out and sharing your feedback with us. We sincerely apologize for the inconvenience you have experienced.
Our return policy is clearly stated online, in our catalogs, and on the invoice. Our goal is your complete satisfaction! If we have not delighted you, all unused, unworn, unwashed, or defective merchandise may be returned within 60 days of the ship date. Your return is FREE when you select a refund in the form of a non-expiring e-gift card. The e-gift card will be in the dollar amount of your returned item(s). You can also choose to receive a refund back to your original payment method; however, charges may apply.
All sales are final after the 60-day period. A refund will not be processed for products received after 60 days from the ship date. To return items shipped directly from third-party brands, heavy items, or items purchased through websites like Amazon and ******** please see the relevant section below.
Final sale items cannot be returned or exchanged. If you return a final sale item, you will not be refunded for the item or shipment, and the item will be donated to a charity local to our ************, IN distribution center.
Regarding the defective product you received, we understand your frustration. Unfortunately, as it is past the 60-day return period, we are unable to process a replacement. We apologize for any inconvenience this may have caused.
Thank you for your understanding.
Best regards,
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