Business ProfileforWashington National Insurance Company

After my father died last fall, it came to my mother's attention that there was a very old life insurance policy that my father had with this company. My mother filed a claim, since according to her very old paperwork, she was listed as the beneficiary. She sent the original policy, as requested. She was asked further for a divorce degree and other papers regarding assets, which was very time consuming. Months went by only to be told that she would not receive a payout. I mailed a claim form on February 22. I followed up on March 8 (spoke with ***). He went over my claim and saw that I did not check a box that I neglected to check. I re-sent the claim form with that box checked and mailed it priority on March 9. I called on March 22 and spoke with ******. She asked me whether I received a letter from them dated March 8. (Note that this is the very same day I spoke with ***.) I had not. The letter says that my name on file doesn't match something or other and I will have to prove my identity, supposedly by sending a photocopy of my driver's license. It's true that the name they have on file is not my name and never was. It contains my maiden name and my ex-husband's name, which I never took nor changed with the federal government or on my driver's license. It's their error. I even asked *** about this, and he said he wouldn't change it to be correct because that could get the claim denied. (But yet that letter, which he didn't seem to know about, went out on March 8.) He should have been able to tell me what else to send to get the claim processed.Oh, and now they had a new mailing address a new P.O. box and a new state and zip code. (!!) Everything that other complaints mention, such as very long delays, rudeness, duplicate mailings, cover letters addressed to me also mailed to my sister but not the other way around, conflicting information, and non-existent supervisors, happened in my case also. This company just finds reasons to delay the process.