Business ProfileforAAA State Of Play

We originally purchased, or asked for an inquiry about price on two bouncers, and two mat pads fromAAA state of play back in September. We received our quote which was $3100 and some change. We waited a few weeks to make our choice so we could look at our other options. When we accepted their offer, they told us we would receive a full refund if we were not satisfied. Months later, even after being told it would be delivered within 2 to 3 weeks? It came completely beat up and damaged. It was an old damage because you can tell the oxidation that occurred after damage. It was an old damaged playground set. After contacting them and letting them know, we did not accept the delivery from their delivery people because of the damage they asked for photos. We provided photos and told them we just want a full compensation and refund for the product we purchased that have been damaged and was not as promised when we purchased the bug bouncers. It is now 30 December and we have not heard back from them, any of them. We have sent emails and our phone calls have been ignored. We let them know that we would be doing a chargeback on our credit card, because we have not heard any kind of communication from them after we produced photos in mid November about the product that came delivered severely damaged. I want people to know to be extra careful when you purchase from this company. Also to let you know that they are able to buy an a rating plus from the Better Business Bureau. We know how this works because we are business owners ourselves . Do not believe the 4.7 stars that they have there are many complaints online that does not validate their 4.7 star rating. If you look it up yourself you can see that you can purchase better business rating and they are a business.