Business ProfileforCenterPoint Energy, LLC
Current Alerts For This Business
Beginning at the end of 2021 and continuing to date, the BBB of Greater Houston & South Texas has received numerous disputes that exhibit the following patterns. While the patterns are still present in current complaint/reviews, the BBB has noted the following patterns are trending down.
According to consumer’s complaints and reviews, they allege:
- Technicians do not keep appointments as scheduled. These complaints collectively highlight issues such as missed appointments, lack of communication, errors in service orders, and the resulting inconvenience and hardship faced by customers, including financial loss, cold weather exposure, and risk to vulnerable individuals.
Additional business information
The BBB has recently been made aware, via Scam Tracker notifications, of a company or individuals who are identifying themselves as Centerpoint Energy employees.
CenterPoint Energy would like you to know the following:
Tips for Spotting Utility Scams:
1. DO NOT communicate or interact with suspicious phone calls, emails or text messages. Scammers can manipulate caller ID, but you can be sure you’re truly speaking with CenterPoint Energy by hanging up and calling the phone number on your bill.
2. Ask to see identification before allowing a utility worker near you or into your residence. You can always call CenterPoint Energy and ask if an employee was authorized to visit your home.
3. Our phone agents will NEVER personally request banking or credit card info over the phone. INSTEAD, we transfer customers to an Interactive Voice Response system to collect payment info.
4. Our agents will NEVER ask for payment via:
- Cash
- Money wire transfers
- Prepaid debit cards (Green Dot cards)
- Gift cards (Amazon, etc.)
- PayPal, Venmo, Square Pay or Apple Pay
5. We will NOT disconnect your services without first:
- Mailing you a bill, noting your account is now overdue.
- If the balance remains unpaid, we will mail you a DISCONNECTION NOTICE, stating the approximate disconnection date and time.
6. Some customers are more likely to be targeted by
scammers. Be especially proactive in alerting these members of
your community about public utility scams:
- Senior citizens
- Non-native English-speakers
Get details about known scams at Common EnergyScams.
CenterPoint Energy Contact Numbers:
Corporate Claims Department 713-207-7722 or 888-861-0498 Hours Mon - Fri. 7:00 a.m. - 5:00 p.m.
Power Outages or related services issues 713-207-2222
Natural Gas Service 713-659-2111
Electric Service 800-332-7143
At-a-glance
Related Categories
Overview
Business Details
This is a multi-location business.
- Location of This Business
- 1111 Louisiana St, Houston, TX 77002-5230
- BBB File Opened:
- 1/1/1965
- Years in Business:
- 58
- Business Started:
- 12/1/1965
- Alternate Business Name
- Vectren Energy
- Centerpoint Energy - Houston
- Entex
- Business Management
- Ms. Christine A Westlake-Shelton
- Mr. Doehring, Manager
- Ms. Sandy Springer, Administration Manager
- Ms. Kim White
- Mr. Michael Jones, Service Coordinator
- Mr. Mike Gately
- Mr. Richard Castillo, Customer Service Representative
- Mr. Gregory Knight, Vice President of Customer Service
- Ms. June Deadrick
- Ms. Jewel Smith, Manager
- Mr. Christopher Foster, CFO
- Mr. Jason P Wells, COO
- Mr. Tony Gardner, Senior Vice President
- Mr. Jason P. Wells, CEO
- Contact Information
Principal
- Ms. June Deadrick
- Mr. Jason P Wells, COO
- Mr. Tony Gardner, Senior Vice President
- Mr. Jason P. Wells, CEO
Customer Contact
- Ms. Jewel Smith, Manager
- Additional Contact Information
Phone Numbers
- (800) 332-7143Other Phone
- (800) 332-7143
Customer Complaints
496 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
09/04/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Customer Reviews
209 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Stephen T
09/16/2024
CenterPoint Energy, LLC Response
09/18/2024
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