BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report.
When considering complaint information, please take into account the business's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB processed a total of 24 complaint(s) about this business in the last 36 months, our standard reporting period. Of the total 24 complaint(s) closed in the last 36 months, 10 were closed in the last 12 months.
These complaints concerned:
These complaints were closed as:
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24
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Resolved
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9
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Assumed Resolved
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5
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BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
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1
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BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaints.
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1
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Company agreed to mediation in accordance with their BBB agreement, but the consumer declined.
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6
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Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
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1
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Complaint was settled through arbitration in accordance with their BBB Agreement.
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1
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Complaint was settled through BBB mediation.
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The summer vacation season is almost upon us. If you don't have the time or inclination to plot destination, book hotels and play tour guide for the family, you may consider buying a travel package.
A travel package is a prearranged vacation assembled by an independent tour operator and sold through travel agents. Some travel packages include only basic travel services, such as transportation or accommodations, while others include a complete travel plan, such as meals, sightseeing tours and airport transfers. Purchasing a travel package has the advantage of convenience and, in many cases, value. But, before you make final arrangements, consider the following points.
It's important to shop wisely and read the fine print in advertisements and brochures. Fine print or asterisks may be used to alter the meaning of an advertising statement or to indicate restrictions, such as required length of stay or additional charges. Make sure the advertised travel prices are available at the time you wish to travel. Also, make sure you understand what features are included in the price. If the advertisement states that you "can" play golf or you "will be able" to visit a park, it doesn't necessarily mean that these attractions will be included in the price.
Make sure you understand the terms and conditions which apply to your booking, especially the sections on refunds and cancellation penalties. These terms should be in writing.
Before you arrange your trip, make every effort to determine if the tour operator you're thinking of doing business with is reliable. Ask your travel agent if he or she has ever used the tour operator in the past, and if other clients were satisfied with the service. To check the tour operator's reliability, contact the BBB in the city where the company is located.