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BBB Business Review Reliability Report for
AffordableTours.com

A BBB Accredited business since 4/12/2001

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BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report.

BBB Accreditation

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This business has been a BBB Accredited Business since April 2001. This means it supports BBB's services to the public and meets our BBB accreditation standards.

BBB Rating

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Based on BBB files, this business has a BBB Rating of A+ on a scale from A+ to F.

Click here for an explanation of BBB Ratings.


Business Contact & Profile

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Business Name:
Business Address: 11150 Cash Rd.
Stafford, TX 77477
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Original Business Start Date: 1/1/1999
Principals:
Marilyn J. Minke, Customer Service Mngr
Jaime Fernandez
Phone Number:
(281) 269-2600
(281) 269-2613
(800) 935-2620
Email Address:
BBB Accreditation: This business is a BBB Accredited Business

Date Accredited by BBB: 4/12/2001
Type of Business:
TRAVEL AGENCIES AND BROKERS
Website Address:


Products & Services

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This company sells tours, cruises and vacations to Europe, North America and other worldwide destinations.

Business Management

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Ms. Marilyn J. Minke , Customer Service Mngr
Rod Fernandez , Vice President of Sales

Additional Locations & Phone Numbers

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12811 Royal Drive, Suite 110 Stafford , TX 77477
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Customer Complaint History

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When considering complaint information, please take into account the business's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB processed a total of 24 complaint(s) about this business in the last 36 months, our standard reporting period. Of the total 24 complaint(s) closed in the last 36 months, 10 were closed in the last 12 months.

These complaints concerned:

3 regarding Advertising Issues
3 regarding Billing or Collection Issues
2 regarding Contract Disputes
2 regarding Customer Services Issues
2 regarding Delivery Issues
7 regarding Refund Or Exchange Issues
1 regarding Selling Practices
4 regarding Service Issues

These complaints were closed as:

24 Resolved


 

Government Action(s)

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BBB has no information regarding government actions at this time.

Advertising Review

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BBB has no information regarding advertising review at this time.

Industry Tips


The summer vacation season is almost upon us. If you don't have the time or inclination to plot destination, book hotels and play tour guide for the family, you may consider buying a travel package.

A travel package is a prearranged vacation assembled by an independent tour operator and sold through travel agents. Some travel packages include only basic travel services, such as transportation or accommodations, while others include a complete travel plan, such as meals, sightseeing tours and airport transfers. Purchasing a travel package has the advantage of convenience and, in many cases, value. But, before you make final arrangements, consider the following points.

It's important to shop wisely and read the fine print in advertisements and brochures. Fine print or asterisks may be used to alter the meaning of an advertising statement or to indicate restrictions, such as required length of stay or additional charges. Make sure the advertised travel prices are available at the time you wish to travel. Also, make sure you understand what features are included in the price. If the advertisement states that you "can" play golf or you "will be able" to visit a park, it doesn't necessarily mean that these attractions will be included in the price.

Make sure you understand the terms and conditions which apply to your booking, especially the sections on refunds and cancellation penalties. These terms should be in writing.

Before you arrange your trip, make every effort to determine if the tour operator you're thinking of doing business with is reliable. Ask your travel agent if he or she has ever used the tour operator in the past, and if other clients were satisfied with the service. To check the tour operator's reliability, contact the BBB in the city where the company is located.


BBB Copyright and Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.

BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.

If you choose to do business with this business, please let the business know that you contacted the BBB for a BBB Reliability Report.

Report as of: 11/21/2009
Copyright © 2009 Better Business Bureau®, Inc. serving Greater Houston and South Texas

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