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Find a Location

McAllen Valley Roofing Co., LLC has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforMcAllen Valley Roofing Co., LLC

    Roofing Contractors
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Current Alerts For This Business

    Misuse of BBB Name and/or Logo:
    Although this company is not an Accredited Business of the Better Business Bureau and was previously revoked, they have habitually advertised the Accredited Business logo on their company vehicles.  The BBB has asked this practice cease.  The BBB is seeking legal assistance to protect its name and trademark.

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This company specializes in industrial, commercial, and residential roofing services.

    Business Details

    This is a multi-location business.

    Find a Location

    McAllen Valley Roofing Co., LLC has 5 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      3903 W US Highway 83, McAllen, TX 78501-8217
      BBB File Opened:
      10/4/2012
      Years in Business:
      12
      Business Started:
      4/27/2012
      Licensing Information:
      • BBB confirmed that McAllen Valley Roofing Co., LLC had not obtained an Electrical Contractor license from Texas Department of Licensing & Regulation. BBB encourages you to contact the following agency or agencies to confirm this information: - http://www.license.state.tx.us/ - 800-803-9202
      Type of Entity:
      Limited Liability Company (LLC)
      Business Management
      • Mr. Jose Villalobos, Managing Partner
      Contact Information

      Principal

      • Mr. Jose Villalobos, Managing Partner
      Additional Contact Information

      Fax Numbers

      • (956) 391-1710
        Primary Fax

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: Hire a trusted roofing contractor to repair, replace roof

      Customer Complaints

      4 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/05/2022

      Complaint Type:
      Product Issues
      Status:
      Answered
      In July 2021, I asked McAllen Valley Roofing to come give me a quote on re-roofing on my two houses. My primary residence was tile and my other house was metal. Juan came out the next day. He said my home with the tile roof could not be repaired because the Italian clay tiles were no longer made. He said they would take them away. My other house had a metal roof. I told him that I wanted to keep the metal to use on chicken coop or other things here. I took out a loan for the roofs at that time. Two weeks later; I called to let him know that I had decided on shingle roofs for both houses. He came to the house the next day for the shingle choice and for me to sign the contract and give the information for the debit from my bank account. On 08/08/21, McAllen Valley Roofing withdrew $5,107.50 for my home and $3672.50 for my other house. I did not hear from them after that. I called Juan on 08/30/21. I had made the first loan payment and nothing had been done. He said the shingle I wanted was out of stock. I had to make a second choice. They came out on Labor Day to start the roofs. They were gentle removing and stacking the metal roof until my daughter told them I was keeping it. They then started tossing it to the ground. The Italian clay tile roof from my home, was very carefully removed and stacked on a trailer. They drove off with the tiles and old metal gutters (they left the downspouts) and I haven’t seen them since. My riding mower has roofing nails in the tires. They left trash. They never put the gutters on. They did not paint the eaves. When contacted, I was told they’d be out Friday, then Monday, them Friday. I gave up. They didn’t fulfill their contract. The contract states they would pull permits. I called my city permit office, said permits were not pulled for either house. I live in a coastal county. No inspections were done. No windstorm certification on the roofs They started sending invoices 2 months later. Breach of contract.
      Read More

      Customer Reviews

      2 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Patricia D

      1 star

      05/26/2022

      Terrible, what was initially promised was not fulfilled (fascia was not replaced), rude workers, very unprofessional, left nails scattered all around the property that got me a flat tire. A 4 x 4 was left with a another price of wood to even out their mistake, an enormous pile of trash was left and not picked up until days after that I called to complaint. Even after I spoke to Roel and once again he promised to get the nails and 4 x 4 fixed he has not until this day.

      Local BBB

      BBB of Greater Houston and South Texas

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