BBB Business Review

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BBB Accredited Business since

Reverse Mortgage Solutions, Inc.

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View Additional Phone Numbers 2727 Spring Creek Dr., Spring, TX 77373 View Additional Email Addresses http://www.rmsnav.com View Additional Web Addresses


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Description

This company specializes in reverse mortgages.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Reverse Mortgage Solutions, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Reverse Mortgage Solutions, Inc. include:

  • Length of time business has been operating
  • Response to 54 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

54 complaints closed with BBB in last 3 years | 30 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 13
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 40
Total Closed Complaints 54

Customer Reviews Summary Read customer reviews

4 Customer Reviews on Reverse Mortgage Solutions, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 4
Total Customer Reviews 4

Additional Information

BBB file opened: September 16, 2010 Business started: 02/21/2007 in TX Business incorporated 03/07/2007 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Savings & Mortgage Lending
2601 N. Lamar, Suite 201, Austin TX 78705
http://www.sml.texas.gov/
Phone Number: 512-475-1350
licensing@sml.texas.gov

Type of Entity

Corporation

Business Management
Minnie Farley , Director
Contact Information
Customer Contact: Minnie Farley , Director
Related Businesses
REO Management Solutions LLC
Business Category

REVERSE MORTGAGE

Alternate Business Names
Security 1 Lending Security One Lending

Customer Review Rating plus BBB Rating Summary

Reverse Mortgage Solutions, Inc. has received 3.45 out of 5 stars based on 4 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.