Business ProfileforLGI Homes
Current Alerts For This Business
Since January of 2023, the BBB has received many complaints and customer reviews concerning product issues about new construction of LGI Homes. It has been alleged by consumers there have been numerous warranty issues and repairs as required during walk through inspection, prior to closing. Additionally, some consumers have alleged difficulty in receiving refunds of their earnest money.
While LGI has answered most of the complaints on file, their response is someone will get back to them in 72 hours.
At-a-glance
Related Categories
Overview
This company specializes in designing and building single family homes.
Business Details
This is a multi-location business.
- Location of This Business
- 1450 Lake Robbins Dr Ste 430, The Woodlands, TX 77380-3294
- BBB File Opened:
- 3/1/1997
- Years in Business:
- 29
- Business Started:
- 6/6/1995
- Business Incorporated:
- 4/13/1998
- Type of Entity:
- Corporation
- Alternate Business Name
- LGI Land
- LGI Development Corporation
- Related Businesses
- Business Management
- Mr. Thomas E. Lipar
- Ms. Rachel Eaton, Chief Marketing Officer
- Contact Information
Principal
- Ms. Rachel Eaton, Chief Marketing Officer
Customer Contact
- Ms. Rachel Eaton, Chief Marketing Officer
- Additional Contact Information
Fax Numbers
- (281) 210-2601Primary Fax
Phone Numbers
- (936) 372-5702Other Phone
Email Addresses
- Primary
- (281) 210-2601
Customer Complaints
156 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
12/31/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
106 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Jeremy D
08/09/2024
LGI Homes Response
09/11/2024
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.