Business ProfileforK. Hovnanian Homes - Houston

I am writing to share my frustrating experience with K. Hovnanian Homes regarding our supposed-to-be dream home purchase in Waller, TX, which turned into a nightmare due to misleading information and hidden costs. Initially, everything seemed perfect. The sales agent, Skyler, said the house would come with several structural and design upgrades and sweetened the deal with a $15,000 incentive to use at the design center. We were thrilled, signed the contract, and paid our $3,000 earnest money, plus an additional $1,960 for sprinklers and more electrical outlets. However, the truth came out during our design center visit. We were shocked to learn that the $15,000 incentive had already been used for the upgrades we were told were included in the house price. Even worse, the house was no longer considered an "inventory home" but a "dirt sale," meaning any further customization would add to the house's cost, significantly stretching our budget. When we raised our concerns, K. Hovnanian's response was underwhelming. Daryl and the K. Hovnanian team offered to waive a deposit fee for the design center or add $2,500 towards closing—but not both. This did little to mitigate the situation as the additional costs were still going to be substantial. Disappointed by the misleading communication and lack of proper resolution, we decided to walk away from the contract. However, K. Hovnanian has since refused to refund our earnest money and the extra $1,960 deposit, despite the property being just a plot of dirt and none of the additional features being installed. This experience has been disheartening, and I urge potential buyers to be wary of K. Hovnanian Homes. The allure of a dream home should not be clouded by hidden costs and unfulfilled promises.